Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
598 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ComfortUp is a provider of high quality indoor and outdoor goods ranging from cooling and heating systems, indoor air quality products such as filters, humidifiers, and dehumidifiers to a range of products and services that enable a more comfortable and energy efficient lifestyle.
ComfortUp (comfortup.com) has 598 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
598 approved reviews, newest moderated first
The delivery of the air filter was timely and the product itself came in excellent condition.
By Eugenia
Response from ComfortUp· Sep 2, 2016
Thank you for the wonderful feedback! We’re happy you had a great experience with ComfortUp and we look forward to seeing you again soon! -The ComfortUp Team
I needed the exact model so I wouldn't have to cut the shaft or worry about leads. Got exactly what was advertised quickly!
By Jud W.
Response from ComfortUp· Sep 2, 2016
Hi Jud! We saw the fantastic review you gave the team here at ComfortUp.com, THANK YOU! We are very pleased to see you had a great experience with us and we are appreciative that you took the time to share. We look forward to doing business with you again soon. Have a great day! -The ComfortUp Team
I bought gree multi21 tri-zone vireo 30000btu 9k, 12k 12k. Works Beautifully. I test by a month, no problem. only think was not enough r410a, I love Comfort UP. Thank You.
By Pedro S.
Have not installed yet but all looks good.
By mark P.
Very good communication from customer service, honored the original price I was quoted while I waited for product restock even though the sale had ended. Once product was in shipping was quick and easy, product arrived via LTL with no issues. Overall good experience, saved a lot of money compared to quote from local dealer. Just make sure you find an installer that will put in your products without you purchasing through them.
By Wesley S.
The sales personnel are knowledgeable, courteous, and helpful with assisting with the order.
By Thomas M.
I took 2 stars for their customer service experience...I did not have a very good one....
By khalil ismail I.
I put in an order for a new Gree multi system. 1 outside unit and 4 inside units. Still have not been able to find an AC guy to come out and hook them up :(. When I was looking at the systems before ordering I had lots of questions and Comfortup was always there to answer my questions by email , chat or phone, also best price I could find. so if your ever going to get a ductless system, please give comfortup a call you will be very happy.
By Jeffrey D.
