Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
523 reviews
CollectiveSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Collective is the first all-in-one back office built exclusively for solopreneurs. Members save an average of $10,000 a year in taxes and get time back to focus on their passion, not paperwork. We’ve served more than 16,000 solopreneurs across the country.Solopreneurs wear every hat, from bringing in revenue to handling accounting, payroll, and taxes. Getting help is often a headache, and the cost can be prohibitive. Most end up stuck with a costly, manual patchwork of DIY software and piecemeal professional help. Collective changes all of that.We’re not just software. We own the outcome: clean books and accurate taxes for every member. Our done-for-you platform covers:LLC formation and entity complianceS Corp electionMonthly BookkeepingPayrollQuarterly tax estimatesBusiness tax returnA real-time AI assistant that handles the back office end to endMembers can also purchase health coverage, business insurance, and more through our Insurance Center, which connects seamlessly to the rest of their business finances.Built by solopreneurs for solopreneurs, Collective gives you the confidence and peace of mind to run your business and focus on why you became self-employed in the first place.
Collective (collective.com) has 523 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
523 approved reviews, newest moderated first
all of my docs and to-do's in one place, organized and easy for me to understand
By Sean Michael F.
Response from Collective· Sep 12, 2025
Glad we're delivering for you Sean and helping simplify everything and keep you organized. Thanks for trusting us with your business.
This company is a glorified middle-man for another company called Gusto. They charge $300-350 a month and basically have you file everything yourself. Customer service takes often several days to get through a single conversation. Then your "rep" will let you schedule a time often two to three weeks away... so I hope you don't have an urgent issue. Also they are very sketchy with billing. Made me give 30 days notice to cancel (I was paying monthly) and once I gave notice, they canceled my benefits within the 30 days (including payroll). This is a waste of money DONT USE THIS SERVICE
By Vince P.
Response from Collective· Sep 12, 2025
Hey Vince - we've reached out to you hear to understand what happened. There is a 30 day notice to cancel in order for us to wind everything down for you and hand it over so you can run it and successfully transition.
Timely and knowledgeable help! Even when I had hiccups in the process, they got back to me quickly and helped resolve things. I also appreciate the step-by-step guidance as a new LLC.
By Mariah
Response from Collective· Sep 12, 2025
Hey Mariah - love to hear this and glad you feel supported. The transition to an LLC and an S Corp can feel intimidating but we're here to support you through it.
Ease of use, great customer service, responsive and clear, good email communications. Overall they really make it easy for new business owner folks like me.
By Derek R.
Response from Collective· Sep 12, 2025
Howdy Derek - we’re glad the platform is making things simple for your business. Thanks for being a member!
THEY HAVE MY BACK WITH EVERYTHING. ANY QUESTIONS I HAVE, THEY ARE QUICK TO ANSWER AND TO GIVE ME MORE INSIGHT
By info
Response from Collective· Sep 12, 2025
YES - WE DO HAVE YOUR BACK! THANKS FOR BEING AN AWESOME MEMBER AND THE CAPS EXCITEMENT
Been with Collective for over two years now and I'm so glad I found them. As an lifelong business owner, I've always had finance and accounting people working in my companies. When I changed my path to consulting back in 2019, I made the initial mistake of switching to a sole prop after years of being employed by my own corporations. I was crushed in taxes. I should have known better. I did know better, but I thought I was just dipping my toe in some new waters. I found Collective and they not only took the burden of my bookkeeping and business taxes off my plate, they also took my personal taxes and the initial LLC setup off my plate too. They've continued to grow and improve their operations which has been evident in how their online system has evolved. The reason I'm still with Collective is that they still offer a personal touch. Some companies switch to all AI or email based support, but you can still get on a call with your rep at Collective when needed. And, they've offered better chat and remote support too. I never expect this to be a perfect process. It's not. But, I do expect to work with a company that will listen to feedback and use it wisely. Collective certainly has. I've been pleased to see them improve simple things too - such as how they've now built in a tool to replace Quickbooks (which keeps getting better). I highly recommend Collective. The alternatives are to find a local accounting firm, work with a remote services company, or hire your own team — each of which are more costly and more time consuming. Collective lets me stay focused on what I do best.
By Zack S.
Response from Collective· Sep 12, 2025
Zack - thanks so much for this response and thoughtful breakdown. We definitely have grown a lot - it's members like you and the feedback you provide that has allowed us to scale efficiently and build the right systems for you to be successful. Thanks for taking time out of your busy schedule to help us build your dream solution and we're glad that you get time back to focus on your businesss.
Best idea I had to put my business in order and save.
By Rodrigo C.
Response from Collective· Sep 12, 2025
Setting up your business properly is key, and we’re happy to help you save time and stay organized. We'll continue to get even better here.
Collective takes the guesswork, and weight of accounting, and taxes off of my plate which is helpful, and much appreciated! I wish there was better communication and efficiency during the onboarding process, but now that I'm past it, I'm seeing great benefits with this service.
By Aaron G.
Response from Collective· Sep 12, 2025
Hey Aaron - we've made a number of changes in our onboarding process to get future members through more smoothly. Thanks for the feedback and we're glad you're seeing the value of your membership now.
