Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
523 reviews
CollectiveSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Collective is the first all-in-one back office built exclusively for solopreneurs. Members save an average of $10,000 a year in taxes and get time back to focus on their passion, not paperwork. We’ve served more than 16,000 solopreneurs across the country.Solopreneurs wear every hat, from bringing in revenue to handling accounting, payroll, and taxes. Getting help is often a headache, and the cost can be prohibitive. Most end up stuck with a costly, manual patchwork of DIY software and piecemeal professional help. Collective changes all of that.We’re not just software. We own the outcome: clean books and accurate taxes for every member. Our done-for-you platform covers:LLC formation and entity complianceS Corp electionMonthly BookkeepingPayrollQuarterly tax estimatesBusiness tax returnA real-time AI assistant that handles the back office end to endMembers can also purchase health coverage, business insurance, and more through our Insurance Center, which connects seamlessly to the rest of their business finances.Built by solopreneurs for solopreneurs, Collective gives you the confidence and peace of mind to run your business and focus on why you became self-employed in the first place.
Collective (collective.com) has 523 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
523 approved reviews, newest moderated first
John is very friendly and understanding and helped me wrap my head around taxes
By Clare
Response from Collective· Sep 28, 2026
Thanks for the great review! We know taxes can be stressful, so we're thrilled John could make things simple and clear for you.
Collective has been such a great asset to me as a solo business owner. Having their help and guidance in setting up my S-Corp and maintaining accurate bookkeeping has taken such a weight off my shoulders!
By Holly C.
Response from Collective· Sep 28, 2026
This is exactly why we do what we do! Navigating S-Corp rules and bookkeeping as a solo business owner can be exhausting. Knowing we’ve given you that peace of mind means everything to us. Appreciate you being a part of Collective Holly!
My experience with Collective was great. They did more than I expected, and ultimately my business financials were not quite a fit for their services but for standard bookkeeping and tax preparation services I would so highly recommend. Even though I ultimately decided to go with another more comprehensive in-person tax service, John (a CPA for over 30 years) spent almost an hour on the phone with me helping to determine my next steps and what I need and the questions I should ask a local CPA. His advice was so helpful and so appreciated.
By Abigail S.
Response from Collective· Sep 28, 2026
Thank you so much for taking the time to share such a thoughtful review. While we're sad we couldn't be the perfect long-term fit for your business right now, we’re so glad John was able to give you clarity and set you up for success with your next steps. That’s just who he is, and we’ll definitely share your kind words with him!
Collective came prepared with what info I needed to finalize, fixed a website bug on the spot, and answered all the open questions I had on set up/process.
By Rachel
Response from Collective· Sep 28, 2026
Thanks so much for the review! Love that the team had everything ready for you, knocked out that site bug right on the spot, and got all your setup questions sorted. Appreciate you sharing!
Grace B. was super helpful and fast. Exactly what I needed.
By Randall H.
Response from Collective· Sep 28, 2026
Thanks for the review! Love hearing that Grace got you taken care of so quickly. We’ll be sure to pass the shoutout along! Glad to have you with us!
Brittney is very helpful, knowledgable and walked me through the set-up, payroll process, and what to expect about taxes, answering all my questions in real time.
By Vanessa C.
Response from Collective· Sep 28, 2026
Vanessa, thanks so much for the review! We're glad Brittney could walk you through setup, payroll, and taxes and get everything cleared up for you in real time. We’ll definitely pass the shoutout along to her!
Nelson Aguilar was great to work with on my onboarding call. He answered all my questions thoroughly and thoughtfully and you could tell he genuinely cared. The actual onboarding process was smooth in terms of the Collective, but he made it that much better!
By Garrett G.
Response from Collective· Sep 28, 2026
Garrett, We agree! Nelson is quite the superstar. His genuine care for our members is truly special, and we’ll be sure to pass along your kind words to him. Welcome to Collective; we’re so excited to have you on board!
Great Customer service from Shobi, he was attentive and patient with all my questions. He explained (and walked me through) all of the steps and he emailed me a follow up email with the steps after our call. Thank you for your help!
By Jocelyn
Response from Collective· Sep 28, 2026
Thank you so much for the 5 stars! We're thrilled Shobi took such good care of you and made sure you had everything you needed during and after your call. We'll be sure to pass your kind words along to him!
