Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
63 reviews
CoinZoomSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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CoinZoom (coinzoom.com) has 63 customer reviews on The Fair Hearing, with an average rating of 2.3 out of 5.
63 approved reviews, newest moderated first
I have been using Coinzoom for around 4 years. i find them to be the best American exchange for crypto and their fees for buying crypto are the lowest I have ever seen.
By Bob U.
Response from CoinZoom· Jan 25, 2023
Hi, Bob! Thanks so much for the review. We're glad you're enjoying the exchange and we love having you as a customer!
there was no problem transferring ETH to coinzoom, however Customer Service says I need a VIP account to withdraw MY money. This is not a trustworthy platform for trading. I have the coinzoom app with the green circle with a squiggly line through it
By Vince B.
Response from CoinZoom· Jan 18, 2023
Hello, At CoinZoom we do not require customers to have a VIP account in order to withdraw funds. The behavior you described is consistent with known bad behavior used by scammers pretending to be us. They often have a similar but different URL for their website, app, and emails. The domain for all CoinZoom websites and email addresses is coinzoom.com. Every subdomain will always end in .coinzoom.com (notice the "." at the beginning). Domains such as coinzoom.com, trade.coinzoom.com or support.coinzoom.com are legitimate. Scammers try to fool unsuspecting consumers with slight variations from the CoinZoom domain. Fraudulent sites may use something similar to the following fake domains: -tradecoinzoom.com (missing "." between trade and coinzoom) -www.coinzoomx.com (added "x" to coinzoom) -coinzoom.com.co (added ".co" to coinzoom.com) -coinzoom.net (wrong top level domain, .net) Please contact us directly by going to our support portal: https://support.coinzoom.com. If the website is hosted in a country friendly to us we may be able to get their website taken down.
I don't suggest any body even try this product, it's completely useless. Customer service worst in the world, no phone number, no office only e-mail, just think about what you can do with e-mail if you make transaction a few thousand dollars in to your account and for some reason you get lock. Few month ago I run tru 45K to the CoinZoom and after that I was on vacation and trying to log in to my account and I can't because it was lockup. Almost 4 business days I waiting for unlock and still nothing. That's mean on another side no one will take care of you. I still have some money on account but there is no chances to roll over it. My opinion The US government must control organizations like CoinZoom because they are not for trust, they are corrupted. Think about twice to have a deal with them, or stay away If your account is lock for some reason you will lose everything you have.
By Alex P.
Response from CoinZoom· Dec 15, 2022
Not being able to sign into your account is a frustrating experience. We provide world-class customer support 24 hours a day, 7 days a week. Support is provided at https://support.coinzoom.com through live chat as well as through support tickets. Our initial response time for chats and tickets averages under one minute. For a customer that gets locked out of their account, for example, they lose access to the two-factor authenticator code, we have a process that allows the customer to upload a video of themselves requesting to have it reset. We can also have a Zoom Meeting to resolve such issues. Customers that forget their password can reset their password without interacting with customer support by clicking the "Forgot Password" link found on the login screen If you are still locked out of your account, please create a support ticket with as many details as possible at https://support.coinzoom.com.
I would highly recommend. Updated: I did leave a unfavorable report after becoming frustrated with a transaction. I have edited this due to the very positive way that CoinZoom reacted to my initial post. A representative (Jordan) did actually call me, reached out and discussed my frustration and walked me through how they could improve their service. He helped me understand what happened and where to find information regarding the transaction. I have gone from an initial negative experience to an very positive one. Jordan was very concerned with addressing the items that caused my confusion and frustration and preventing that happening to myself and others in the future. Just reaching out was a huge way to improve their relations and to show they truly do care about their customers. I will be recommending their services to others.
By Brent M.
Response from CoinZoom· Dec 7, 2022
Thank you for allowing us to respond to your concerns. We see that your main concern is regarding undisclosed fees, however, we provide our fees on our website here: https://www.coinzoom.com/fees/ Most of the fees that you mentioned in your review were never charged to you. For example, we do not charge a fee for depositing crypto. The nearly $100 difference you mention, comes from two sources, the wire fees and the $ 45.00 charged by your bank. You did pay the $25.00 wire fee, which is disclosed on our fee page and the wire page in our app. Your first attempt was returned by your bank. The amount returned by them was $45.00 less than what was sent. We deposited all funds returned to your account and did not charge a reversal fee. When you sent a new wire with updated bank info, you paid the $25.00 wire fee. Please feel free to contact us directly with any additional questions or concerns.
CoinZoom believes they are a secure site. My experience does not back that up. I am trying to share my experience with others so they won't have the same issue.
By LK
I am very crypto savy. Coinzoom has been trusted by many of my friends and used for small transactions. When I used my account for a large transfer to another crypto platform, the deposit was successful and then 10 minutes later, the money "disappeared". Coinzoom sent me the confirmation of the fraudulent transaction telling me my transfer was "successful"! When talking with customer service, Coinzoom is denying any responsibility and denying reimbursing the money from the fraudulent transaction originating from Coinzoom! My trust is broken for this company along with losing half of my savings from Coinzoom.
By Crystal S.
Response from CoinZoom· Aug 5, 2022
Hi, Crystal. We're sorry to hear about this incident. At CoinZoom, we take any claims of fraudulent activity and missing funds very seriously. Our Customer Support team has provided documentation to you showing that the funds were successfully transferred as authorized from CoinZoom to the external wallet address that was provided. We do not have the ability to control what happens to the funds once they leave your CoinZoom account. Unfortunately, we are not able to assist further in this matter, but we recommend that you contact the owner of the external wallet in order to resolve this issue.
Terrible, to say the least. I tried to withdrawn my money using a Debit Card (nothing special, just a normal bank debit card) and it did not work. I asked for help, at least 4 different people replied and not even one of them was able to suggest to use a different card (I tried and I finally got my money back). When asking for help I pointed that I had only 100$ on my Coinzoom account and, one of the persons, suggested me to use a Wire withdrawn method: 25$ of fees. Terrible company, useless customer service, will never ever use it again.
By ELEONORA
Response from CoinZoom· Aug 5, 2022
Thank you for providing this feedback to our team. While our Customer Support team did try various options to quickly assist you on this matter, we can see that this was not done to your satisfaction. Your feedback has been shared and reviewed by our leadership team. We are committed to providing a world-class experience for all of our customers. We appreciate your business and hope that you'll consider CoinZoom again in the future.
I put $10,200 into coinzoom....so far so good...did everything correctly in sending it to the correct address. Coinzoom put a different address on it and I received a notice saying successful and it was the WRONG address. They quickly changed it to the right address with another note saying successful transfer. It made it to the address intended and disappeared into syberspace. It went to that first address now I am out $10,200. They won't do anything about it . DONT PUT YOUR HARD EARNED MONEY IN THIS SCAM.
By Mike S.
Response from CoinZoom· Aug 5, 2022
Hi, Mike. We're sorry to hear about this incident. At CoinZoom, we take any claims of fraudulent activity and missing funds very seriously. Our Customer Support team has provided documentation to you showing that the funds were successfully transferred as authorized from CoinZoom to the external wallet address that was provided. We do not have the ability to control what happens to the funds once they leave your CoinZoom account. Unfortunately, we are not able to assist further in this matter, but we recommend that you contact the owner of the external wallet in order to resolve this issue.
