Coastal Moving ServicesReviews of coastalmovingservices.com

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3.3/ 5

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623 reviews

Coastal Moving Services3.3Average

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About Coastal Moving Services

Coastal Moving Services is a moving brokerage with access to teams of moving industry professionals that guarantees the easiest and most affordable relocation possible. We take care of all the research and pre-screening processes to ensure your move is risk-free, efficient, and satisfactory. We strive to be there for you during your move from start to finish and will assist with all aspects of your moving needs.

Coastal Moving Services (coastalmovingservices.com) has 623 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.

Also known as: coastalmovingservices.com
Website: coastalmovingservices.com
Category: Moving & Storage
Listed on The Fair Hearing: 2026

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Jul 9, 2025

"Do NOT consider Coastal Moving Services

"Do NOT consider Coastal Moving Services for your move. Extremely poor customer service and is dishonest/shady about costs. I got quote estimates for my cross country move from over a dozen moving companies and went with Coastal because they provided the cheapest estimate. I was moving a 10x10x10 storage unit (1000cu ft max) from MD to WA. Steve Sanchez gave me the final estimated quote of 350cu ft for $3900. I sent the exact dimensions and a photo of everything that is in the storage unit and SPECIFICALLY asked if everything in the photo would be included in the quote. Steve reassured me that "as long as you are not hiding another storage unit somewhere everything will fit in our truck with no hidden fees". He was either incompetent and misguided or intentionally lying to me as my move ended up costing a total of over $7k. The contract allows for cancellation within a 72hour window, but the "inventory call" was done after that time so that when they increased the price I had no ability to cancel. I sent the same storage unit dimensions and picture to the inventory specialist and he added 100cu ft and $1000 to the quote. I texted Steve explaining my frustration with the price increase and lack of transparency, He sent a very apologetic message and admitted that he did reassure me and will "do my best to correct this, let me circle back with you after reviewing everything with the team". Never heard from him again after dozens of calls and text attempts. Other complaints: -Customer Service not apologetic or helpful during move process when quote was escalated -They did not call the right number on move out day. -Almost went to the wrong address after I verified 3x -Moving team filled 750cu ft (not 450cu ft quoted) and charged an ADDITIONAL 4k. (how can you be 300cu ft and 4k off when you have exact dimensions and a picture?) After months of complaints and calls to customer service, Brittanie was the only empathetic person who tried to help us. We were reimbursed 1k which was appreciated but not reflective of the original quote we were expecting. This is a public review *EDIT: in response to Coastals reply: -my husband Daniel called customer service to complain and we were finally escalated to management for a reimbursement after our move was done. During the move, I called and texted to report my frustrations countless times. -while we did receive and appreciate a reimbursement, it still was not reflective of the original quote we were given and paid over 3k more than expected which is understandably still frustrating -we did accept the reimbursement and agree not to sue or file any other claims. A public review of opinion is NOT a direct violation of said agreement.

By Molly B.

Response from Coastal Moving Services· Jul 10, 2025

We are genuinely sorry to hear that your experience did not meet expectations, and we appreciate you taking the time to share your concerns. While we understand your frustration, we do want to clarify several important details and provide full context regarding your file. Once your concerns were brought to our attention, a manager took over your file directly to ensure that your case received the highest level of review and attention. Our customer service team worked diligently to advocate on your behalf, and it was that same department who escalated your case for further billing review and compensation. To say customer service was unhelpful is simply not reflective of the facts or the level of effort our team put in to support you. Our internal records confirm that Daniel spoke with a representative about the original refund offer of $800, at which point he expressed additional concerns. Rather than closing the case there, your file was returned to billing for a second review, resulting in an increased refund offer of $1,000. Daniel acknowledged and appreciated the efforts made to resolve the situation and accepted the revised refund. Furthermore, we must respectfully remind you that prior to receiving this refund, you signed a settlement agreement. This agreement clearly states: "No further claims – Client agrees not to pursue any further claims against Business arising from the Dispute, except as provided in this Agreement." This public review is in direct violation of that signed and binding agreement. We always strive to find fair and reasonable resolutions, and your settlement was reached after careful review and extended effort on our part. We understand the moving process can be stressful, and we sincerely regret any confusion or frustration you experienced along the way. However, we stand by the efforts made by both our customer service and management teams to resolve this issue and provide a solution that you ultimately accepted in writing.