Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
255 reviews
CityShadeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cityshade is a leader in online custom blinds, shades, and drapes. Our user-friendly website offers free shipping, free swatches, and easy-to-understand instructional guides for Do-It-Yourselfers. We have over 50 years of experience making the finest custom window treatments for luxury homes in the USA. Our state-of-the-art manufacturing facility and world-class customer service team are located right here in the USA.
CityShade (cityshadecompany.com) has 255 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
255 approved reviews, newest moderated first
The support and service has been great. The quality of the fabric is very impressive. I look forward to working with City Shade on my drapery project
By Nancy F.
Response from CityShade· Mar 23, 2023
Thanks for your review! We look forward to working with you as well.
My free samples came very quickly and it was packaged in a thoughtful way and with a free gift
By Steve A.
Response from CityShade· Feb 14, 2023
We are happy you love our high-qaulity fabrics!
I'm about to purchase $900.00 worth of shades so I ordered a sample first to make sure it's what I want. It's been almost 2 weeks and I have not received anything yet. May have to look elsewhere.
By Keith J.
Response from CityShade· Jan 3, 2023
We apologize for the inconvenience and would still love to provide you with high-quality shades. You should receive your samples shortly. I see you placed your order right before the Christmas holiday, and we shipped it right after the Christmas holiday. Please understand that order turnaround and shipment take a little longer during the Holiday season. Thanks.
Received what I ordered and in good shape.
By Joseph
Response from CityShade· Mar 23, 2023
Thanks for your review!
I did not receive an email as to when my package was shipped. I was able to contact customer service via email and got a quick reply. It just so happened that both of my packages were on their way.
By Walter B.
Response from CityShade· Dec 12, 2022
Thanks for your review! High-quality products and excellent customer service are our top priorities. Glad we were able to provide both!
The fabric samples are very high quality. There’s a wide variety of options. I’m having a hard time deciding because they’re all so beautiful.
By Vee H.
Response from CityShade· Dec 6, 2022
Thanks for your kind review. Please feel free to let us know if you need help completing your order.
Melani did the irder for me!
By Nancie F.
Response from CityShade· Jul 6, 2023
Thanks your review!
Quick delivery of swatches. Emails that keep me up to date about orders very nice and courteous
By Tracy B.
Response from CityShade· Nov 15, 2022
Thanks for the review!
