CityShadeReviews of cityshadecompany.com

Blinds are perfect and exactly as advertised. I will be purchasing more soon to outfit the entire house.

Damaged product, poor quality. Customer service made offerings that were insignificant and required buyer to spend more money without accepting responsibility for the product. Will never purchase again.

Love these shades. Nice looking, easy to install.

company should have a disclaimer or alert letting cutomers know that the shade will take a few weeks to arrive from the order date.

If you like extremely limited designer availability, a non-functioning website, pressure to purchase before you’re comfortable with the specifications, AI call bots, and customer service that treats reasonable questions as a nuisance, then CityShade is the place for you. After two brief (~15-min) consultations for a very complex project, I was thrilled about the proposed solution. However, I was ultimately sent a cart with incorrect measurements by Melani (mind you, you WILL need someone to build your cart for you because they have a non-functioning website and limited customization options that require a designer’s assistance to add). I was then told that I needed to purchase before midnight on a day that my designer, Melani, would be out of office. She reassured me that she could modify the order upon her return to our agreed-upon specs before it was sent to production. Reluctantly, I placed a very expensive, incorrectly measured order within the “deadline” and trusted Melani’s word that it could be modified. When she returned to the office, I noticed another 6” discrepancy on a key measurement within a very narrow workable wall space, and I sought clarity. My order was then CANCELED—unprompted, unreasonably, and without notice. Multiple follow-up emails and phone calls seeking to reinstate the order went unanswered. I was accused of seeking precision down to fractions of an inch, when in actuality I was seeking clarity over a 6”+ discrepancy within a very narrow workable wall space. Attempted follow-up emails and calls to get the order clarified and ultimately reinstated went ignored. I finally attempted to schedule another brief (~5 min) consult within Melani’s very limited window of availability, which was about one week out, and I was left on zoom waiting for over an hour with no reschedule, apology or follow up. I even called a live person and mentioned I had been waiting for over an hour, and she honestly sounded like she couldn’t care less. No one joined the call or followed up with me since. Most of my calls attempting to resolve this issue over the past month were answered by AI. Those that weren’t, promised to deliver an “urgent message” and/or a callback and never delivered. After 4+ weeks of trying to coordinate with these people, I have given up. I have no idea why they would treat a prospective customer willing to spend thousands with such complete disrespect and disregard. Very disappointing experience, especially given the premium pricing.

I needed a wide and deep valance for my back door slider, and CityShade offered the depth I needed. Their fabric choices were good. The designs are stylish. The quality is good, and the price is comparable. I'm very happy with how my valance turned out. It was easy to install with the directions. It didn't take long at all for them to make and ship my custom product. I'd definitely order from them again.

It was an easy process. I ordered the samples and used the website to order the cornices. They arrived exactly as I ordered and they are beautiful.

Easy to install and fit perfectly!