Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
255 reviews
CityShadeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cityshade is a leader in online custom blinds, shades, and drapes. Our user-friendly website offers free shipping, free swatches, and easy-to-understand instructional guides for Do-It-Yourselfers. We have over 50 years of experience making the finest custom window treatments for luxury homes in the USA. Our state-of-the-art manufacturing facility and world-class customer service team are located right here in the USA.
CityShade (cityshadecompany.com) has 255 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
255 approved reviews, newest moderated first
The most customer contact we have ever had... personal and targeted for the project on which we are working... Kudos!
By Lynn Stevenson B.
Response from CityShade· Aug 8, 2023
Thanks for the review! We pride ourselves on delivering the industry's highest quality product and customer service.
Our samples were deliver quickly. Nicely packaged with a personal note.
By Lori W.
Response from CityShade· Jun 13, 2023
Lori, glad you like our high-quality samples and personal note. Let us know if you need help with your order.
I received the free sample swatches very quickly and there was good follow up with willingness to help in the right selection and the placement of the order.
By Happy C.
Response from CityShade· May 30, 2023
Thanks for your review!
The fast & prompt delivery. The quality of the products & can't say enough about their free samples. This store is so accommodating to your every need!
By Tammy R.
Response from CityShade· May 30, 2023
Thanks for your review!
Vey high prices
By Bogdan M.
Response from CityShade· May 30, 2023
Sorry you feel this way. At Cityshade we have high-quality product to fit every budget. We have four categories of high-quality fabric pricing. I would recommend looking into price category 1 for something that is more affordable.
Absolutely amazing! Quick, easy, beautiful product!
By Melissa Z.
Response from CityShade· May 30, 2023
Thanks for your review!
I love buying products online but had never purchased a custom product this way. It was most important to me that I purchased from an American company with customer service based in the US. I am thrilled with the service I received on my order. My questions were answered quickly and my products arrived so fast! I feel that everything from fabrics to packaging was high quality. I’ll definitely be purchase from City Shade again
By William S.
Response from CityShade· Mar 24, 2023
Thanks for your review!
Found City Shade Company online. First ordered samples fabric as a comparison, and could not believe how nice the fabrics selection were in comparison. So we placed our order and just received our new drapery order in two weeks and they just turned out great. Very helpful customer service, high quality is so hard to find these days. This company is a hidden gem, highly recommend
By J. L.
Response from CityShade· Mar 23, 2023
Thanks for your review. We are happy you love our high-quality product!
