Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
255 reviews
CityShadeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cityshade is a leader in online custom blinds, shades, and drapes. Our user-friendly website offers free shipping, free swatches, and easy-to-understand instructional guides for Do-It-Yourselfers. We have over 50 years of experience making the finest custom window treatments for luxury homes in the USA. Our state-of-the-art manufacturing facility and world-class customer service team are located right here in the USA.
CityShade (cityshadecompany.com) has 255 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
255 approved reviews, newest moderated first
Ordered custom made curtains. Was given an approximate delivery date.Curtains came in half the time stated. Beautifully packaged, beautifully made.
By PATRICIA R.
Response from CityShade· Apr 11, 2024
Glad you love the product!
Tiffany was superb! She patiently walked me through the entire purchase. Her experience and knowledge were invaluable.
By Shmuel
Response from CityShade· Apr 11, 2024
Thanks for your review. Glad you enjoyed the old-fashioned customer service.
Great company to work with. Customer servise unsupassed
By Babs
Response from CityShade· Apr 11, 2024
Thanks for your flattering words.
The person to person contact is the most important aspect of dealing with City Shade. Just knowing that a real person is on the other end makes the experience worth it.
By Tyrel R.
Response from CityShade· Apr 11, 2024
Thanks for your kind words!
Ordered window valances to use with my Smartwings cellular shades. The folks at CityShade were very helpful in insuring my measurements were correct. They sent fabric color swatches to help me with the color and texture of my valances. They gave me an advance estimate of the shipping date shortly after my order was processed. The valences arrived shortly before their estimated delivery date and they were exactly what I wanted. Well made, carefully packaged for shipment, with all the hardware I needed to attach them.
By Paul D A.
Response from CityShade· Apr 11, 2024
Happy to hear you love the product!
The shade looks beautiful and is perfect for our bathroom. The guide to measuring the window helped ensure that it fit perfectly.
By Wendy H.
Response from CityShade· Apr 11, 2024
Thanks for your lovely review.
They kept checking in. Service was amazing.
By Allison
I'm a cornice man now!
By RL
