Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,209 reviews
CitizenShipperSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,209 approved reviews, newest moderated first
Very friendly and reliable. Had a couple problems on the way but the safety of drivers and cargo is what's important. Will use him again if needed.
By Clayton K.
Response from CitizenShipper· Jan 11, 2022
Thanks for the kind words, Clayton. We are always striving to make things even better.
I needed to ship my cat about 250 miles to get radiation therapy. The Citizen Shipper platform provided almost immediate access to transportation services that would accomplish my goal. After reviewing credentials, I picked a transportation service that ultimately was a complete winner. This would not have been possible without Citizen Shipper.
By Robert
Response from CitizenShipper· Jan 11, 2022
I hope your cat is recovering well from its treatment! Thank you for sharing your positive thoughts on our service. We are overjoyed to know that our platform is bringing people together when and where they need to be.
I was very pleased with the service. I needed my dogs driven from the east coast to Colorado. I was very pleased with the service~
By Barbara G.
Response from CitizenShipper· Jan 11, 2022
Hi Barbara, very glad your fur babies arrived safe and sound. That is our ultimate goal.
David was great, very accommodating, on time. Rating Outstanding
By Steven S.
Very good would use again
By Larry S.
I have had some horrible experiences in the past with businesses. But this one takes GoldMedal and will hold that trophy for eternity. For whatever reason I am not able to copy and paste my actual review. It is way too lengthy to retype again. In a nutshell if you ever choose the unfortunate reality of using EEP Trans Llc or ADL know that you will be disappointed with every part of the process. not only are they insanely unprofessional, condescending and rude. Know that you will never receive your shipment and you will get blamed for every missed pick up and delivery. They will lie to you they will minimize your purchase and they will make it very clear that you are not in any way shape or form important to them or their shippers. you can read my full review on other sites but do yourself a huge favor and DO NOT UNDER ANY CIRCUMSTANCES USE ADL OR EEP Trans LLC. EVER Unless of course you enjoy being belittled and enjoy frustration.
By David G.
Response from CitizenShipper· Jan 11, 2022
Hello David, I am so sorry to hear you had an unfortunate experience with a driver using our platform. It is, thankfully, in the minority of our customer experiences and we take great pains to minimize these instances. If you would kindly email [email protected] and let our team know about what happened, we like to keep up with what is going on and ensure that incidents like this are not repeated. Thank you so much for helping us keep the platform easy, affordable, and safe.
Citizen shipper charges exorbitant fees to the customer, as well as fees to those providing the transfer service. Their customer service is terrible. The driver was excellent and professional. It is wrong to charge fees in both ends. I will never use citizen shipper again.
By Michelle S.
Response from CitizenShipper· Jan 11, 2022
Hi Michelle. I am sorry to hear of your unhappiness over the pricing structure of our service. Unfortunately in order to keep the lights on and the platform running, we have to charge fees so we can connect you with quality shippers like the one you hired. We do our best to keep things affordable and studies show that the money saved by customers not spending time on reviews and interviews and extra money on background checks and verifying many different companies and drivers is more than balanced by the fees paid to use our platform. This is why we pay for background checks and ID verification as well as provide support when things don't go quite as planned. Thank you for your feedback and I am glad that you had a great experience with the driver we connected you to for your shipment.
I used CitizenShipper to find long distance pet transportation. The process was easy - CitizenShipper had already done the legwork of verifying identities and checking backgrounds. I had multiple quotes in a matter of minutes and my pet was transported the very next day (on a Sunday, even)! The process was surprisingly easy from start to finish and CitizenShipper’s service fee is well worth the peace of mind provided.
By Kara T.
Response from CitizenShipper· Jan 11, 2022
Hey Kara, thanks for the kind words. We are always happy to see examples of the great job our drivers do. Please reach out to [email protected] for a referral code if you'd like to introduce us to your friends and family.
