Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,209 reviews
CitizenShipperSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,209 approved reviews, newest moderated first
They hauled my boat from N Mississippi down to South Florida and did a great job meeting my deadline.
By Dusty N.
Response from CitizenShipper· Jun 2, 2025
Thank you for sharing your experience! We're thrilled to hear that everything went smoothly with your boat transport from Mississippi to South Florida and that your deadline was met. That’s the kind of service we aim to provide! If you ever need help with another shipment down the road, we’d be happy to assist again.- Karla
I used CitizenShipper to find someone to transport my dog cross-country. The site is not easy to navigate. You must create your "shipment" first, then the bids start arriving. Once you view a bid, you can look at reviews for the individual shipper, but it took some clicking to figure that out. Once you accept a bid, you pay the fee and receive contact information for your shipper. It was not a super-easy experience, but I did find a good shipper and my dog arrived home safely.
By Teresa
Response from CitizenShipper· Jun 2, 2025
Teresa, thank you so much for taking the time to share your experience. We're really happy to hear that your beloved pet made it home safely and that you were able to find a reliable transporter through our platform! We understand that the site wasn’t the easiest to navigate, and we want to assure you that we’re actively working to make it more user-friendly for everyone. Your experience helps us better understand where improvements are needed, and your input is truly valuable in guiding those updates. If you're open to it, we’d really appreciate hearing more about which parts felt confusing or could be made clearer. Please don’t hesitate to reach out to us at [email protected]. We’re always here and happy to help. Thanks again for trusting us with your pet’s journey and for being part of our community!-Karla
I recently used Citizen Shipper to transport my daughter's cat, and overall, I’m very satisfied with the experience. While there were some unexpected delays in the delivery timeline, the team stayed in constant communication with me, which gave me peace of mind throughout the process. They provided updates along the way and were always responsive to my questions. Most importantly, the cat arrived safe, healthy, and calm — and that’s what truly matters. I appreciate their care and professionalism, and I would use their services again.
By Leila M.
Response from CitizenShipper· May 30, 2025
Leila, thank you for sharing your experience with us! We truly appreciate your understanding regarding the unexpected delays, and we’re glad that communication helped provide peace of mind during transport. Most importantly, we’re delighted to hear that your daughter’s cat arrived safe, healthy, and calm. Your kind words about our care and professionalism mean a lot to us. We'd be honored to assist you again with any future transport needs!-Karla
it was amazing! able to find an affordable price and the right people to bring my puppy to me safe and sound! they loved her lots and took great care of her! with bathroom breaks and provision of food and water! they also sent me location updates and videos to ease any concerns!
By Consumer
Response from CitizenShipper· May 30, 2025
Thank you for your kind words! We're thrilled to hear that you had such a positive experience. It's wonderful to know the driver provided such thoughtful care throughout the journey—that’s the level of service we strive to uphold across our platform. We're so glad we could help you find the right driver for such an important trip. Wishing you and your puppy all the best!-Karla
Recently used Citizen Shipper for a trip for my dogs to travel from the West Coast to the East Coast. Immediately after requesting a quote, I received multiple quotes from many quality shippers. The great thing about using this service was I received updates by text and email if a shipper messaged me or had a bid or updated the bid. I was able to look at all the reviews from each of the shippers that messaged me. The quotes were spread out by almost $4,000 from one shipper to another shipper. I was able to ask questions to each of the shippers that I had narrowed down which ultimately led me to my final decision. Once the quotes came in the platform continued to notify me when I had messages or an updated quote which made it simple for me. to use.
By Sherman S.
Response from CitizenShipper· May 29, 2025
Sherman, thank you for sharing your experience! We’re happy to hear that CitizenShipper provided you with a variety of quality options and that our platform’s updates and notifications helped make the process smooth and easy for you. We appreciate you choosing us for such an important trip, and we’re here anytime you need assistance in the future!-Karla
Kim was a delight to work with. She was prompt with her replies, setup was easy, and she transported our precious pups from Louisiana to central Florida with the same care we would. I couldn't recommend her any higher to anyone who is nervous about entrusting their pets to another person.
By Michael H.
Response from CitizenShipper· May 28, 2025
Michael, thank you for sharing your positive experience with your driver, Kim. We’re glad to hear that her prompt communication and attentive care helped put your mind at ease during your pups’ journey. Your trust means a lot to us, and we appreciate your recommendation to others who may feel nervous about entrusting their pets to someone else. We'd be honored to assist you with any future pet transportation needs.- Karla
I have needed several dogs transported over the last 5 years. Citizen shipper has been my go-to website. I have had nothing but great experiences with them. Very reasonable prices, + very very trustworthy shippers. I have tried using various Facebook shipping groups with no success, there are too many scams out there. I highly recommend citizenshiper to anyone that needs a dog transported. Thank you citizen shipper for all of your help! I give 10 stars to this website.
By Amber D.
Response from CitizenShipper· May 28, 2025
Amber, thank you so much for your continued trust in CitizenShipper over the past five years. We are honored to be your preferred platform for transporting your dogs and truly appreciate your kind words about our reasonable pricing and trustworthy drivers. We understand how important it is to feel secure when transporting a furry family member, and we look forward to supporting you with any future transportation needs.- Karla
They have a great platform to choose who you want to take care of your fur babies.They have reviews for the people who transport your pets,they do background checks,they have 24/7 vet.We had a wonderful experience using it for the first time!Choose Hannah,she was awesome and gives good prices for transport.
By Jennifer
Response from CitizenShipper· May 28, 2025
Jennifer, thank you for your kind words and for sharing your positive experience with CitizenShipper. We are glad to hear that our platform’s features provided you with confidence and peace of mind. We’re also glad to hear that Hannah provided excellent service at a great price. It was a pleasure assisting you, and we look forward to supporting your future pet transportation needs.-Karla
