Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,209 reviews
CitizenShipperSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,209 approved reviews, newest moderated first
I recently transported my cat from Colorado to Connecticut with a driver booked through CitizenShipper. She was caring and communicative, sending text photos and updates as to how he was doing and delivering him to his destination safe and sound.
By Carol
I never knew a service like this even existed, but I know now. I am very pleased with their service. The transporter was amazing and successfully delivered my fur baby to the address on file. I will definitely use them again
By sarah
I was not sure how to ship a dog across the US but after posting at Citizen Shipper I was getting quotes within minutes of posting and I had a shipper lines up within 24 hours and my dog in two days. The shipper was professional, sent me pictures along the way and was great. I would not hesitate to use them again. Thank you for making me feel so comfortable using the service. I liked that back ground checks were done beforehand. That made me feel more comfortable.
By Kate M.
I am thrilled that I found CitizenShipper for my dog's transport from the Washington D.C. area to New York City. Due to unforeseen circumstances, I needed the service to be completed relatively quickly and filling out the necessary information to get a quote took just a few minutes. From there, I began receiving quotes almost immediately and was able to choose from 6 or 7 bidders within half an hour. The platform made it easy to learn more about the bidders and read helpful reviews, then once I'd chosen the transport provider we were able to keep in contact via CitizenShipper direct messaging. It was my first time using a platform for a service like this, and I can't recommend this site enough. It was incredibly efficient and convenient.
By Brendan G.
I used a pet transportation service and it was great. My dog arrived a day and half later and the people who brought her to me were super friendly, always kept me updated and sent me pictures of her
By Shelley
I was so nervous to try out this site, but we were desperate to find a way to bring our fur baby with us for our cross country move. Animal house (Andrew) was amazing! Picked up on time and delivered on schedule too. Sent multiple updates daily with pictures and videos. Our dog loved him! Can’t thank him enough!
By Maquel
Wonderful experience. Dave took great care of our puppy during transport. You could tell he loves his job and loves animals.
By Leiza B.
Scheduler was very pleasant. Delivery driver was most courteous and concise. Price was very agreeable
By erich H.
