Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,209 reviews
CitizenShipperSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,209 approved reviews, newest moderated first
First time using Citizen Shipper, I put in what I was looking for, transport a puppy from Texas to Florida and the response was immediate. I looked at my options and made my choice of transport. The puppy is now here in Florida and I highly recommend Citizen Shipper.
By Regina
Great overall experience. We booked ladt minute because if weather and other concerns. Angie picked up our new puppy the very next day and delivered him ahead of schedule.
By Susan
Great transport experience! Would use again!
By natalie
We had a great experience with citizen shipper! We highly recommend their services!
By Rebecca
The transporter was days late to pick up and then late on drop off. Her excuses became inconsistent. We found she recorded us without my knowledge or consent in my home and then attempted to use statements in the recording to attack and slander me. She threatened me and my career. All because she was called out for being days late with my dog and apparently lacking in time management skills. My dog thankfully arrived safe and is where he needs to be- but I will never utilize this service again and CitizenShipper may want to step up their background check game- cause this lady should have failed it and should not be allowed to deliver living things.
By Rachel H.
Terrific Service
By Eurnestine
Experienced handlers with a good deal of knowledge
By Jacquelyn
Great place to find a transporter. I was a bit reluctant due to the amount of trust involved. However, there are a lot of drivers to choose from. Luckily I found someone I felt comfortable with. The fee is a bit higher than I thought which is excluded from what you pay for the driver. Which is why I went from a 5 to 4 stars.
By Kim
