Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,209 reviews
CitizenShipperSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,209 approved reviews, newest moderated first
Great service, pleasant communication, motivated workers and a very handy and practical solution
By Noam A.
Response from CitizenShipper· Jan 2, 2026
Noam, we’re happy to hear that CitizenShipper made your transport experience smoother and more convenient, and that you appreciated the clear communication and commitment of our verified drivers. Thank you for trusting us with your transport needs!
Absolutely horrible company! Do NOT use them! They suggested a scammer to me who said my dogs would be traveling by air, then after I paid $750 that my 55 lb dog would be "under the seat"! Assuring me it would be ok! Obvious scammers, lost $750 and citizen shipper wont help me get the money back and even a WORSE wont return my $230 fee for introducing me to the scammer! They dont vet the shippers. They dont protect you in any way! Don't use them!
By Carissa C.
Response from CitizenShipper· Dec 30, 2025
Carissa, we’re truly sorry to hear about your experience, and we understand how upsetting this situation has been. While CitizenShipper is a third-party marketplace where drivers operate as independent contractors, and we do not recommend or suggest specific drivers to book, we take concerns like this very seriously and have already followed up with you directly to help address the situation. If a driver cancels a shipment, we are able to issue a refund for the booking fee, and our team is actively assisting you with that process as well as reviewing and addressing the concerns you’ve raised. We also want to reassure you that all drivers on CitizenShipper are subject to a thorough verification process, including background checks, ID verification, and manual review. Please know that we are actively working with you on this and remain committed to supporting you.
This is a very professional business shipper's are very reliable.
By Tierra W.
Response from CitizenShipper· Dec 29, 2025
Tierra, thank you so much for your kind words! It's great to hear that the transporters on our platform confirmed their professionalism and reliability, which we strive to provide for all of our users! We're here for you whenever you need help with transportation!
Great experience and the entire process was smooth as silk. I was worried about my new puppy but the team handled it. Tough decision when trusting a “family member” to someone you do not know but CitizenShipper is exactly what their brand says…you can trust them to bring your love ones home.
By Mike S.
Response from CitizenShipper· Dec 29, 2025
Mike, we are happy that the process of bringing your new puppy home was so smooth, thanks to CitizenShipper's help! Trusting someone to take care of your fur baby is never easy, and we’re honored that you chose us and that your transporter provided you with the needed care and support! It’s our mission to ensure every pet owner feels confident and secure in their journey with us. We look forward to assisting you again in the future!
CitizenShipper made arranging transport feel surprisingly easy. The platform connects you quickly with reliable drivers, and communication stayed clear throughout. It's a practical solution when you need something shipped without complications.
By Naomi L.
Response from CitizenShipper· Dec 26, 2025
Naomi, we love hearing when the shipping process feels smooth from start to finish. Thank you for choosing Citizenshipper and for highlighting the clear communication and reliable driver connection. We would be honored to help again in the future whenever you need something shipped!
I recently had the chance to use the CitizenShipper service to bring my fido from California to the PNW, and I must say, it was a fantastic experience. The entire process was incredibly easy, from booking my diver to making the payment. I was pleasantly surprised by how quickly the drivers responded to my requests, which made everything feel seamless. The payment and communication interface was not only efficient but also very user-friendly. I appreciated how straightforward it was to navigate, which made my experience even better. Overall, I would highly recommend this service for anyone looking for a reliable and swift transportation option. Great job!
By PPT
Response from CitizenShipper· Dec 22, 2025
We appreciate you taking the time to leave this thoughtful review! We’re ecstatic to hear CitizenShipper made transporting your dog from California to the PNW easy and seamless, and that you found the booking and payment process to be user-friendly. Creating an experience that offers peace of mind is exactly what our marketplace is all about. We hope to see you back soon!
I needed to get a single table moved from Fremont, Ca to the Boise area. I had no recommendations or previous experience in which to find a mover, but got probably 10 responses to my move on CS. I found one that worked out well and got it moved on time. Problem solved.
By Rob S.
Response from CitizenShipper· Dec 22, 2025
Rob, we're happy to hear that you received plenty of quotes from qualified transporters and that your shipment experience went smoothly. It’s great to know we could help you find the right transporter for your table to deliver it from California to Idaho. If you ever need assistance with locating an experienced mover again in the future, don’t hesitate to reach out. We're here for you!
As soon as I entered my request, I had numerous offers for my pets transportation. It went so well, not one complaint!
By jackie S.
Response from CitizenShipper· Dec 9, 2025
Jackie, we're so glad to hear that our platform was able to offer you a diverse selection of quotes from verified transporters and that your pet transport went smoothly. Your satisfaction and trust in CitizenShipper mean a lot to us! Should you need our services again in the future, please know that we’re always here to assist you!
