Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,209 reviews
CitizenShipperSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,209 approved reviews, newest moderated first
Easy to use, efficient and full of information to help select the right provider for the service.
By Nancy
Response from CitizenShipper· Jul 13, 2023
We're delighted to hear that you found our platform easy to use and informative for making your decision. Thank you for your positive feedback. If you ever need further assistance, feel free to reach out to our Support Team at [email protected]. Best regards,
Really easy process and the driver was great.
By Mark
Response from CitizenShipper· Jul 13, 2023
We're thrilled to hear that you found our process straightforward and were pleased with the service from the driver. Your satisfaction is our priority! Feel free to get in touch at [email protected] if you need any further assistance.
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By Charles Dickerson I.
Response from CitizenShipper· Jul 13, 2023
Thank you for your enthusiastic feedback and those encouraging thumbs up! We're delighted to hear that you'll be using our service again. Remember, we're here at [email protected] if you ever need assistance.
Easy to review all submissions and select. Easy to communicate with one another. Quick responses and accurate information.
By Doug B.
Response from CitizenShipper· Jul 14, 2023
We truly appreciate your positive feedback. We're glad to know that our platform facilitated easy communication and helped you make an informed choice. Should you have any more transportation needs in the future, or if you have any questions, please feel free to reach out to our dedicated Support Team at [email protected]. We're always here to help.
Our driver Cezary was amazing. He was on time and communicated the entire trip. Thank you.
By Sherry G.
Response from CitizenShipper· Jul 14, 2023
Thank you for your feedback! We're thrilled to hear that Cezary provided an amazing experience for you. Timeliness and communication are key aspects of our service. If you have any further needs or questions, please don't hesitate to reach out to our Support Team at [email protected]. We appreciate your support and hope to assist you again in the future!
Easy to use. Had many many offers within minutes of looking for a pet shipper. So glad I found citizen. It's very user friendly.
By Samantha
Response from CitizenShipper· Jul 14, 2023
Thank you for your kind words! We're delighted to hear that you found our platform easy to use and that you received multiple offers quickly. Providing a user-friendly experience and connecting you with reliable pet shippers is our top priority. If you ever have any questions or need further assistance, please don't hesitate to contact our dedicated Support Team at [email protected]. We appreciate your support and look forward to serving you again in the future!
Very easy to use
By Alexis D.
Response from CitizenShipper· Jul 14, 2023
Thank you for your feedback! We're glad to hear that you found our platform very easy to use. Making the shipping process smooth and user-friendly is our goal, and we're pleased to know that we met your expectations. If you have any further questions or need assistance, please feel free to reach out to our dedicated Support Team at [email protected]. We appreciate your support and hope to serve you again in the future!
My transporter was great to work with.
By Jessica
Response from CitizenShipper· Jul 14, 2023
Thank you for sharing your positive experience with us! We're delighted to hear that your transporter was great to work with. Building strong relationships between customers and transporters is important to us, and we're glad it reflected in your experience. If you have any more feedback or need assistance with anything else, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future!
