CitizenShipperReviews of citizenshipper.com

5380 Old Bullard Road, Suite 600, #119, Tyler, Texas

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The Fair Hearing score

4.7/ 5

Excellent

6,209 reviews

CitizenShipper4.7Excellent

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About CitizenShipper

CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!

CitizenShipper (citizenshipper.com) has 6,209 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.

Also known as: citizenshipper.com
Website: citizenshipper.com
Category: Pet Services
Location: Tyler, Texas
Listed on The Fair Hearing: 2026

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Jul 5, 2026

‼️ WARNING. Do Not use SHA PET TRANSPORTATION

Warning. Do not use SHA Pet Transportation. I would give the zero stars if it was possible. I hired her recently to transport my pets. A drive that should have been 10 hours they took almost 24 hours. All that trip two of my dogs were sitting on the front seat floor of their car. My cats were placed in small bags where they couldn’t even stand up and they simply threw the cat litter in those small bags with them. They were never given water the entire 24 hours. They were so dehydrated when they arrived that my big dog ran to look for a toilet to drink water. I cried to see the condition in which my cats traveled in and to see my 3 dogs were never strapped for safety. This company charges you up front so that when they do the horrible job they don’t risk not getting paid. At that when I tried to complain to them about what they were doing they threatened to leave my pets stranded so I had no choice to just wait. This was a living nightmare and I’m looking for a way to get my money back for the suffering they caused to my pets. Please don’t put your poor pets through this with these people. When you call them to hire them they promise you they are equipped with everything and have a comfortable van when in fact it’s the opposite. Think about the suffering of your pets if you hire these people.

By Michelle E.

Response from CitizenShipper· Jul 6, 2026

Michelle, we're so very sorry to hear about your experience, and we take these allegations very seriously. We have not been able to locate a booking associated with your review, so please contact us at [email protected] as soon as possible so we can identify your shipment and provide support during this time. The safety and well-being of pets is our highest priority, and any report suggesting a pet was not cared for according to our standards is something we want to investigate thoroughly. We know pets are cherished members of the family, and we want to ensure these concerns are thoroughly reviewed.