Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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520 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
With groundbreaking styles season after season, Chinese Laundry lives at the forefront of fashion footwear. Chinese Laundry is the perfect expression of its signature combination of outstanding quality and value with a unique and inspired point of view. From stylish daytime looks in innovative fabrics and leathers to evening collections in eye-catching metallics and satins, Chinese Laundry consistently provides a mix of styles and trends that are ideal for today’s fashion landscape.
Chinese Laundry (chineselaundry.com) has 520 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
520 approved reviews, newest moderated first
Please be more like Amazon with free return shipping. I ordered two pairs of shoes that were not a good fit and it was expensive to return.
By Jessica
Response from Chinese Laundry· May 28, 2015
Hi Jessica - I am so sorry to hear that the shoes did not fit. We appreciate your feedback on the return shipping. Sincerely, Scott - Chinese Laundry
I had great customer sevice. My shoes are amazing and i love all the giveawys and social media discount codes. Love you all!
By Noraliza
Response from Chinese Laundry· May 28, 2015
Hi Noraliza - Thanks for your comments. We're glad that you are happy with Chinese Laundry! Scott - Chinese Laundry
Great service and product.
By Sasha
Response from Chinese Laundry· May 20, 2015
Hi Sasha - So happy that our service and products are meeting your expectations. Enjoy! Scott - Chinese Laundry
gorgeous, true to size
By Dm
Response from Chinese Laundry· May 20, 2015
Hello! Thanks for sharing your feedback. So glad that you like your shoes. Scott - Chinese Laundry
I had such a pleasant experience when I ordered my favorite Chinese Laundry heels. I ordered Jigsaw in a size 7 in Syrah. The fit was perfect and the color was perfect! The picture online really does it no justice. Dejon at the store in Culver City, CA was the best!!! He helped me with my order, he is so professional and got me my babies in no time. Thank you for your help! I'm a customer for life.
By JENNIFER
Response from Chinese Laundry· May 20, 2015
Hi Jennifer - We are so glad that you had such a great experience in our store and that you are enjoying the Jigsaw shoes. Thanks for your review. Scott - Chinese Laundry
Great products, great prices, great delivery.
By John
Response from Chinese Laundry· May 18, 2015
Hi John - Thanks for the kind review. We appreciate your thoughts. Scott - Chinese Laundry
Product shipped quickly and was packaged well. Not too wrapped just enough. My shoes are really cute, too! Just what I needed for an upcoming wedding!
By Autumn
Response from Chinese Laundry· May 18, 2015
Dear Autumn - We appreciate your review and glad that your expectations were met! Enjoy! Scott - Chinese Laundry
Can wear these all day and my feet don't hurt at the end of the day
By Samantha
Response from Chinese Laundry· May 18, 2015
Samantha - Thanks for writing. We're thrilled that your purchase is working out so well. Sincerely, Scott - Chinese Laundry
