Chinese LaundryReviews of chineselaundry.com

Response from Chinese Laundry· Jun 12, 2025

Hello Carly, We sincerely apologize for the delay with your order and the stress it may have caused. I’m pleased to confirm that your order shipped out this morning, 06/12/25, and tracking information should be available to you soon. We understand how concerning it can feel when there is a disruption in communication or fulfillment, especially with a sensitive timeline. Your order was flagged by our customer service team a week ago, but due to a processing issue, the order was delayed. While the resolution took a bit longer than expected, we are glad to see it is now in transit to you. We truly appreciate your patience. Thank you for sharing your feedback.

Response from Chinese Laundry· May 22, 2025

Mary, thank you so much for your kind words and your patience with us as we work to improve our customer service. We so appreciate you and we're so happy you love your new shoes!!

Response from Chinese Laundry· Apr 21, 2025

Hi Kacey, We are so sorry this was your experience. We know how frustrating it is to be left without answers, especially when you were excited about your order. You deserved timely updates and better transparency throughout the process. We are currently working on improvements to help prevent situations like this in the future. If you're open to it, feel free to email us at [email protected]. We’d love to make it up to you with a little thank-you from us. We appreciate you taking the time to share your feedback.

Response from Chinese Laundry· Apr 14, 2025

Hi Lenora, We’re so sorry to hear your boots didn't hold up. That is not the quality we aim to deliver, and we understand how frustrating that must have been. Your feedback is appreciated, and we regret that this was your experience with us. If you’re open to it, feel free to reach out to us at [email protected] so we can try to make it right. Thank you for sharing your experience; it helps us do better.

Response from Chinese Laundry· Apr 14, 2025

Hello, We really appreciate you taking the time to share your experience, and we are so sorry for the frustration caused by the pricing error, the shipping delay, and the lack of follow-up you've received. The 0$ listings were due to a technical glitch that we corrected within hours. While we weren't able to honor those orders, we absolutely understand how disappointing that must have felt, especially without clear communication. We also hear your frustration about the shipping delay. While we strive to fulfill orders in that window, we clearly missed the mark here, and we are truly sorry for the long wait. This is not the experience we want for our customers, and we have been actively working hard behind the scenes to improve our systems, fulfillment process, and response times to prevent this from happening again. If you'd be open to it, we'd love the chance to make things right; you can reach out to us at [email protected]. Thank you again for your feedback; it truly helps us get better.

Response from Chinese Laundry· Apr 16, 2025

Hello Dorie, We’re genuinely sorry to hear about your experience. We regret that things didn't go as expected, and we understand how disappointing it must have been to reach the point of initiating a dispute. It’s truly unfortunate that we couldn't resolve this sooner. We appreciate you taking the time to share your thoughts.

Response from Chinese Laundry· Apr 14, 2025

Hi Kristine, we're so sorry to hear about your experience and understand your frustration. We sincerely apologize for the inconvenience you experienced during the return process. This is not the kind of service we aim to deliver, and your feedback deeply concerns us. If you'd be open to it, we'd love the chance to make things right; you can reach out to us at [email protected]. Regardless, we appreciate you taking the time to share your experience, and we are actively working to ensure issues like this don't happen again.

Response from Chinese Laundry· Apr 15, 2025

Hi Monica, We are sorry to hear about the delay with your order and the difficulty you experienced getting support. We understand how frustrating that is, and we truly regret the disappointment. We’re actively working to refine how we manage and communicate about online orders and shipping moving forward. We truly appreciate you taking the time to share your feedback