Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
53 reviews
CHINASQUADSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CHINASQUAD is committed to promoting China's modern fashion culture and classical aesthetics to the world, offering a curated range across womenswear, menswear, Hanfu, beauty, and lifestyle categories. Our mission is to bridge Eastern elegance with global fashion sensibilities, providing high-quality, uniquely Chinese designs to nearly 40 countries and regions worldwide.We continuously refine our logistics to ensure efficient and timely international delivery, offering competitive pricing without compromising on quality. Our dedicated customer service team is always available to assist, creating a seamless shopping experience. With a deep respect for Chinese heritage and a vision for global reach, CHINASQUAD strives to make Chinese fashion a defining part of contemporary style across the globe.
CHINASQUAD (chinasquad.com) has 53 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
53 approved reviews, newest moderated first
keep not replying my email
By YILING X.
Response from CHINASQUAD· Jan 17, 2026
We’re very sorry for the delayed response and any frustration this caused. Our customer service team is actively reviewing all messages and will respond as soon as possible. Thank you for your patience and understanding.
The customer service is amazing! Staff is so kind and accommodating to customer’s needs. High-quality clothing brands and fast shipping. Highly recommend!
By Mariam A.
Response from CHINASQUAD· Jan 17, 2026
Thank you so much for your kind words and recommendation 🤍 We’re delighted to hear that you had a great experience with our customer service and that you’re happy with the quality of our clothing and shipping speed. Your support truly means a lot to us, and we look forward to serving you again soon.
为什么不同意我的退货申请。
By Xin Y.
Response from CHINASQUAD· Jan 17, 2026
很抱歉给您带来困扰。 退货申请需要符合我们的退货政策和时效要求，如有具体情况，我们的客服团队会协助您进一步核实并提供解决方案。请您联系客户服务并提供订单信息，我们会尽快为您跟进处理。 感谢您的理解与耐心。
They had the exact pants I wanted :) I bought the brown version of 1JINN STUDIO's balloon pants while I was in a mall in ChengDu and really wanted another pair in black. So glad I found them for a good price, other sellers were way too expensive.
By Carson R.
Response from CHINASQUAD· Jan 17, 2026
Thank you so much for sharing your experience 😊 We’re thrilled to hear that you found the exact 1JINN STUDIO balloon pants you were looking for — especially after discovering them in Chengdu! We’re glad we could offer them at a fair price and help you add the black pair to your collection. Your support truly means a lot to us, and we hope you enjoy wearing them just as much.
I honestly thought I got scammed but it’s actually a legit website. It took about 10 days for my package to come in. Please believe me when I say this is not a scam sight!!!
By Heavyn A.
Response from CHINASQUAD· Jan 17, 2026
Thank you so much for sharing your experience 🤍 We truly appreciate you taking the time to reassure other customers. As an international store, delivery can take some time, and we’re glad everything arrived safely within expectations. Your trust and support mean a lot to us, and we look forward to serving you again in the future.
I had a nice experience communicating with the business, they responded very quickly when I first reached out. I placed my order on October 1st and received it in the Netherlands on October 16th. The shipment came from China and was delivered quite quickly. Would buy again!
By Anna
Response from CHINASQUAD· Jan 17, 2026
Thank you so much for your kind review 🤍 We’re delighted to hear that you had a smooth experience communicating with us and that your order arrived quickly in the Netherlands. Your support truly means a lot to us, and we’re glad to know you would shop with us again. We look forward to serving you in the future!
I received the wrong item for each of my deliveries. I have no idea how you guys could mess this up TWICE! I want a refund.
By Grace
Response from CHINASQUAD· Jan 17, 2026
We’re sincerely sorry for this mistake and the frustration it caused. Receiving the wrong item — especially more than once — is unacceptable, and we fully understand why you’re upset. Please contact our customer service team with your order details, and we will prioritize handling your refund as quickly as possible. We are also reviewing our fulfillment process to prevent this from happening again. Thank you for bringing this to our attention, and we apologize again for the inconvenience.
The company had various stock issues, shipping delays, and the communication was rather impersonal. I believe the item will eventually be delivered (hence the 2-star rating), but I will be cautious of purchasing from them again.
By Yan
Response from CHINASQUAD· Jan 17, 2026
We’re sorry for the inconvenience caused by the stock issues, shipping delays, and the communication experience. This is not the standard we aim to provide. We are actively improving our inventory management, logistics coordination, and customer communication to ensure a smoother and more personalized experience going forward. Thank you for sharing your feedback — it helps us improve our service.
