Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
53 reviews
CHINASQUADSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CHINASQUAD is committed to promoting China's modern fashion culture and classical aesthetics to the world, offering a curated range across womenswear, menswear, Hanfu, beauty, and lifestyle categories. Our mission is to bridge Eastern elegance with global fashion sensibilities, providing high-quality, uniquely Chinese designs to nearly 40 countries and regions worldwide.We continuously refine our logistics to ensure efficient and timely international delivery, offering competitive pricing without compromising on quality. Our dedicated customer service team is always available to assist, creating a seamless shopping experience. With a deep respect for Chinese heritage and a vision for global reach, CHINASQUAD strives to make Chinese fashion a defining part of contemporary style across the globe.
CHINASQUAD (chinasquad.com) has 53 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
53 approved reviews, newest moderated first
ottimo, veloce e materiale buono
By Yaan D.
Response from CHINASQUAD· Jan 17, 2026
Grazie mille per il tuo feedback! 🤍 Siamo felici di sapere che la spedizione è stata veloce e che sei soddisfatto/a della qualità del materiale. Ti ringraziamo per il tuo supporto e speriamo di rivederti presto su CHINASQUAD!
No response from customer service
By Qii
Response from CHINASQUAD· Jan 17, 2026
We’re sorry for the inconvenience and any frustration caused by the delayed response. We are continuously working to improve our customer service response time and strengthening team training to better support our customers. Thank you for your feedback and understanding.
I’m a customer from Australia and i love the items i received. The sizing fits well and the shipping was great. Their customer service team is quick to respond. I will be shopping again from here.
By K.S
Response from CHINASQUAD· Jan 17, 2026
Thank you so much for your lovely review 🤍 We’re thrilled to hear that you’re happy with the fit, shipping, and our customer service — especially all the way from Australia! Your support truly means a lot to us, and we’re so glad to know you had a smooth shopping experience. We look forward to welcoming you back again very soon.
Whether buying clothes or after-sales service, you can never find customer service
By jeylyn L.
Response from CHINASQUAD· Jan 17, 2026
We’re sorry for the inconvenience and any frustration this may have caused. Our customer service team reviews all messages and will respond as soon as possible. Thank you for your patience and understanding.
I recommend 10/10
By Olga S.
Response from CHINASQUAD· Jan 17, 2026
We agree — 10/10 too! 😄 Thank you so much for your recommendation and support. It truly means a lot to us!
The shipping was extremely slow, and to make things worse, some items were missing from my order. I had to follow up multiple times, which was very frustrating. Definitely not a good shopping experience. Would not recommend.
By jiaying Y.
Response from CHINASQUAD· Jan 17, 2026
We’re truly sorry to hear about your experience, and we sincerely apologize for the frustration this has caused. As an international retailer, our standard shipping option is designed to be more affordable, which can result in longer transit times. That said, missing items and delayed responses are not the experience we want for any of our customers, and we take your feedback very seriously. To better serve customers who need faster delivery, we have now introduced DHL Express, which delivers worldwide within 2–4 business days. If you require urgent shipping in the future, our customer service team would be happy to assist you with this option. Thank you for sharing your experience — your feedback helps us improve our service.
Unfortunately one of my items arrives damaged. However, when I contacted customer support and sent them pictures of the damaged item they were super helpful and offered a full refund.
By KE
Response from CHINASQUAD· Jan 17, 2026
Thank you for taking the time to share your experience 🤍 We’re truly sorry that your item arrived damaged, but we’re very glad to hear that our customer support team was able to assist you promptly and resolve the issue. Your understanding and cooperation mean a lot to us. We always strive to take responsibility and make things right when unexpected issues occur. Thank you again for your trust and support — we hope to serve you better again in the future.
Send me another coat and I still haven't received an answer to my message
By Akzhanar B.
Response from CHINASQUAD· Jan 17, 2026
We’re very sorry for the inconvenience and for the delay in responding to your message. Please contact our customer service team directly with your order details, and they will make sure this is handled as quickly as possible. Thank you for your patience and understanding — we truly appreciate your trust, and we’ll do our best to resolve this for you.
