Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
53 reviews
CHINASQUADSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CHINASQUAD is committed to promoting China's modern fashion culture and classical aesthetics to the world, offering a curated range across womenswear, menswear, Hanfu, beauty, and lifestyle categories. Our mission is to bridge Eastern elegance with global fashion sensibilities, providing high-quality, uniquely Chinese designs to nearly 40 countries and regions worldwide.We continuously refine our logistics to ensure efficient and timely international delivery, offering competitive pricing without compromising on quality. Our dedicated customer service team is always available to assist, creating a seamless shopping experience. With a deep respect for Chinese heritage and a vision for global reach, CHINASQUAD strives to make Chinese fashion a defining part of contemporary style across the globe.
CHINASQUAD (chinasquad.com) has 53 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
53 approved reviews, newest moderated first
no complaints, good service.
By Pallav S.
Response from CHINASQUAD· Sep 16, 2026
Thank you so much for your 5-star review! 💕 We’re happy to hear you had a smooth shopping experience and were pleased with our service. We truly appreciate your support and look forward to serving you again!
Placed my order. Waited over two weeks for tracking details, contacted them and was advised the item was out of stock and there was no restock scheduled. They offered for me to choose an alternative product or get a refund. I chose a refund which to their credit arrived without issue. I’m just so disappointed with the experience and confused by their ridiculous sales model, they seem to have no clue what stock is available at any given time and I’m not sure they would have ever known the item was out of stock if I hadn’t have contacted them. You’re paying a premium markup for terrible third party service. Give them a miss.
By Amanda S.
Response from CHINASQUAD· Jul 9, 2026
Hi, Thank you for sharing your feedback. We sincerely apologize for the disappointment and inconvenience caused by this experience. You are right to feel frustrated, and we understand that waiting for tracking only to later find out the item was out of stock is not acceptable. Your feedback is very important to us and is truly the motivation for us to improve. We are currently working on improving our stock management and communication process to make sure customers receive updates more quickly and accurately. We’re sorry again that we failed to provide a better experience this time, and we appreciate you giving us the chance to learn from it. Thank you again for your honest feedback.
The outfit was great, I chose the medium size but it was quite tighter and smaller on me.
By Anon
Response from CHINASQUAD· Jun 20, 2026
Thank you for your feedback. We’re glad you liked the outfit, but we’re sorry the sizing felt tighter and smaller than expected. We understand how important the right fit is, and we’ll continue improving our sizing guidance. Please feel free to contact our customer service team, and we’ll be happy to help you find a more suitable size.
This company seems very happy to advertise fast shipping when taking your money, but far less willing to take responsibility when those delivery expectations are not met. I paid extra for Priority Shipping, the package arrived too late for my event, and the only solutions offered were to keep the item or pay substantial return shipping costs. Based on my experience, I would strongly recommend that potential customers think twice before ordering, especially if timing is important.
By Nyss
Response from CHINASQUAD· Jun 13, 2026
Hi Nyss, We completely understand how frustrating it is when a carefully chosen piece for a special event doesn't arrive on time. We are truly sorry that the carrier's unexpected delay disrupted your plans. As a platform dedicated to connecting global customers with high-end independent designer brands, we successfully fulfilled our end by dispatching your order immediately. Unfortunately, international transit and customs clearance can occasionally cause unpredictable delays beyond our direct control. Because the carrier missed their estimated delivery window, we took immediate responsibility for your experience and have already issued a full refund for your Priority Shipping fee. Regarding the return process, our checkout provides an optional return coverage service for international orders. When this coverage is opted out of at purchase, standard international return shipping costs apply, as outlined in our transparent store policies. We offered the options to either keep the item with the refunded shipping fee or proceed with a self-funded return, in strict accordance with these policies. We hear your frustration and are constantly evolving. To better support our customers with time-sensitive needs, we are rolling out upgraded logistics, including a 2-4 days delivery option. We appreciate your candid feedback as it helps us grow, and we wish you all the best.
Such great customer service, there was a confusion on availability of an item in my order, but I received fast replies and a lot of apologies, which I really appreciate.
By Adriana
Response from CHINASQUAD· Jun 20, 2026
Thank you so much for your kind words and five-star review! We truly appreciate your patience and understanding, and we’re so glad our customer service team could assist you quickly. We look forward to serving you again!
I bought it on May 17th, and according to Xiaohongshu, delivery should take two to three days. But I've been waiting for about seven days now, and there's still no update on the package tracking. Since I need it the next day, it's definitely too late, so I decided to return it. I sent emails through both the app and the official website, but haven't received any reply. I've confirmed that my return has been accepted, but I haven't gotten my money back yet.
By Selena L.
Response from CHINASQUAD· Jun 13, 2026
Hi Selena, We’re very sorry that your order was not shipped in time and that you did not receive a prompt response from our customer service team. This item was a pre-order product, which required additional processing time before dispatch. Your order was cancelled, and the full refund was processed on May 27. As this review was posted on June 7, we kindly ask you to check the original payment method and confirm whether the funds have already been returned to your account. If the refund is still not showing, please contact our customer service team. We can provide the refund ARN (Acquirer Reference Number), which your bank can use to trace the transaction. We sincerely apologize again for the inconvenience and the poor communication you experienced.
At first I wasn’t 100% sure if the Asia brands would fit me, but I tried their AI tryon and it actually helped me feel way more confident about what I wanted to buy!!! When I received my order, I was honestly surprised by the quality. The pieces looked just like the photo, the fabric and detail felt really nice in person. I’ll definitely shop again!!!!!!
By Turner E.
Response from CHINASQUAD· Jun 20, 2026
Thank you so much for sharing your experience! We’re so happy to hear that our AI Try-On helped you feel more confident with your choices and that the quality exceeded your expectations. Your support means a lot to us, and we can’t wait to have you shop with us again!
I ordered two items from the site more than a month ago. One of them appered out of stock after two weeks of waiting. The item was promissed to be replaced, but still not delivered, as well as the first one confirmed. The shop didn't informed me any time about the status of the order and realistic delivery time. All requests were done on my initiative, promissed to be improved, but left without action.
By Ganna
Response from CHINASQUAD· May 30, 2026
Hi, we’re sorry to hear about your experience, but we would like to clarify that order processing can be affected when an item becomes unexpectedly out of stock from the designer/supplier side. Once the stock issue was identified, our team offered a replacement option instead of leaving the order unresolved. If there was any delay in the replacement process, we sincerely apologize for the inconvenience, but this does not mean the order was ignored. We understand that waiting longer than expected is frustrating. Please contact our customer service team with your order number so we can review the exact status and provide a clear solution — including shipment, replacement, or refund if applicable. We always aim to resolve order issues properly, and we do not intentionally leave customers without support. Thank you for your patience and understanding.
