Good communication and followed through…
Good communication and followed through on their word
By Zariful
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
127 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Today, we aim to create a whole universe of unique products for kids. We craft wooden toys for kids, Montessori furniture, and décor pieces that promote independence, motivate, and shape the minds of their owners. Despite the ongoing war, we continue to work and grow together. We have a deep-rooted passion for what we do that keeps us sane, inspired, and strong to combat the challenges ahead
Child Universe (child-universe.com) has 127 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
127 approved reviews, newest moderated first
Good communication and followed through on their word
By Zariful
I ordered the wooden name puzzle and never received nor notification that it had been shipped to the address for the registry. I went online to track the item and got a message "cancelled, not needed". I emailed and asked what that meant and received no reply. Can you tell me the status of that order and if I have been credited for the order.
By Susan C.
Response from Child Universe· Jul 20, 2025
Dear Susan Campbell, We truly appreciate you taking the time to share your thoughts. We’ve reached out to you via email to help resolve the issue you mentioned. When you have a moment, please check your inbox. Ensuring your satisfaction is very important to us. Kindest regards, Pavel Customer Care Manager, Child Universe
I never received my order. Which i made almost a month ago. I called phone number listed on website so many times and get either no connection at all or a message saying cell subscriber is unavailable. I sent 4-5 emails so far and no response. I will have to decline payment on my credit card. Ridiculous.
By Gregg K.
Response from Child Universe· Jul 10, 2025
Dear Gregg Kronenberger, Thank you very much for sharing your feedback with us. We have sent you an email to discuss your concerns and would appreciate it if you could take a moment to check your inbox. Your satisfaction is very important to us, and we are fully committed to assisting you and resolving any issues. Warmest regards, Pavel, Child Universe Customer Care Manager
The order did take a while but the customer service is great. I did have an issue with my order but they were very responsive and helpful.
By Kelly B.
Response from Child Universe· May 12, 2025
Dear Kelly Ballard, Thank you for providing your feedback. We have reached out to you via email to address your concerns. Kindly take a moment to check your inbox. Your satisfaction is our top priority, and we are dedicated to resolving this matter for you. Warmest regards, Pavel, Child Universe Customer Care Manager
The product itself is high quality but takes quite a while to arrive. I was not in a hurry to receive my name board but people need to be aware that it will be a long wait.
By Mary G.
My product was received broken during the shipping process, as can happen, but child universe was quick to correct the problem and send out a replacement. The communication to get that done was excellent!
By Kellie F.
I received responsive customer service when I inquired about the shipment and delivery status of my order.
By megan
Response from Child Universe· Mar 12, 2025
Dear Megan Lloyd, Thank you for providing your feedback. We have reached out to you via email to address your concerns. Kindly take a moment to check your inbox. Your satisfaction is our top priority, and we are dedicated to resolving this matter for you. Warmest regards, Pavel, Child Universe Customer Care Manager
Our puzzle turned out great! My godson loved it and plays with it all the time!
By Shelby K.