Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
127 reviews
Child UniverseSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Today, we aim to create a whole universe of unique products for kids. We craft wooden toys for kids, Montessori furniture, and décor pieces that promote independence, motivate, and shape the minds of their owners. Despite the ongoing war, we continue to work and grow together. We have a deep-rooted passion for what we do that keeps us sane, inspired, and strong to combat the challenges ahead
Child Universe (child-universe.com) has 127 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
Showing 8 reviews with 4 stars · Clear filters
Packaging protective, item nice, colors pastel.
By Cheryl
Response from Child Universe· Feb 11, 2026
Dear Cheryl, Thank you for your feedback. We’ve sent you an email regarding your concerns. Please check your inbox when you can. Your satisfaction is very important to us, and we’ll be glad to resolve this for you. Warm regards, Pavel, Customer Care Team
Everything is fine
By Jennifer I.
Response from Child Universe· Aug 18, 2025
Dear Jennifer Illing, Thank you for your feedback. We’ve sent you an email regarding your concerns. Please check your inbox when you can. Your satisfaction is very important to us, and we’ll be glad to resolve this for you. Warm regards, Pavel, Child Universe Customer Care Team
I received responsive customer service when I inquired about the shipment and delivery status of my order.
By megan
Response from Child Universe· Mar 12, 2025
Dear Megan Lloyd, Thank you for providing your feedback. We have reached out to you via email to address your concerns. Kindly take a moment to check your inbox. Your satisfaction is our top priority, and we are dedicated to resolving this matter for you. Warmest regards, Pavel, Child Universe Customer Care Manager
I was skeptical about this website after I received my order as I wasn't happy with it and they wanted me to ship it back to the Ukraine. After voicing my review, I had a supervisor reach out to me and provided me with a return label to ship it back to a warehouse in NJ. I really appreciate the response in a timely manner especially around the busy holidays. Thank you again, Pavel!
By JessC
Response from Child Universe· Dec 4, 2024
Dear Jessica Cohen, thank you so much for your thoughts. It's very important to make you happier with the purchase and make you totally satisfied with the experience. Thank you for letting us know about the situation with your order. I have sent you a letter from [email protected] Would you be so kind as to check your e-mail? I`m always here to assist you and kindly waiting for your reply. Respectfully, Pavel, Customer Support team
For the price, I thought wood quality was not as thick/sturdy as I expected, but it does the job and looks ok!
By Rebecca M.
Response from Child Universe· Mar 6, 2024
Dear Rebecca, this is Yuliya from the Customer Care team. I will inform the production of your remarks. It’s important for us to receive feedback from customers. Would you be so kind as to check your e-mail? I`m always here to assist you and kindly waiting for your reply. Respectfully, Yuliya, Customer Support team
Unfortunately, in this day and age Kids have hyphenated last names and it was very difficult to find a puzzle where I could put all 4 of his names. I found one but I couldn’t hyphenate the name. Other than that my experience was great.
By Tonya D T.
Response from Child Universe· Oct 22, 2024
Dear Tonya Taylor, thank you so much for your thoughts. It's very important to make you happier with the purchase and make you totally satisfied with the experience. Thank you for letting us know about the situation with your order. I have sent you a letter from [email protected] Would you be so kind as to check your e-mail? I`m always here to assist you and kindly waiting for your reply. Respectfully, Pavel, Customer Support team
This company goes above and beyond for their customers. The product is very good and sturdy. This is the second time my wife and I are using this company and I’d recommend them to anyone. This time of using this company a mistake happened on my part. Contacted the company and they fixed the mistake with no problem.
By Guy B.
Response from Child Universe· Oct 22, 2024
Dear Guy Begin, Thank you for providing your feedback. We have reached out to you via email to address your concerns. Kindly take a moment to check your inbox. Your satisfaction is our top priority, and we are dedicated to resolving this matter for you. Warmest regards, Child Universe Customer Care Team
The name puzzle is unique and very cute. Shipment tracking was nonexistent at first so it felt as though the order got lost. Longer to arrive than stated at time of order. Now that it is here, it was worth it.
By Customer
Response from Child Universe· Nov 3, 2024
Dear Kimberly Ball, thank you so much for your thoughts. It's very important to make you happier with the purchase and make you totally satisfied with the experience. Thank you for letting us know about the situation with the shipping. I have sent you a letter from [email protected] Would you be so kind as to check your e-mail for detailed information? I`m always here to assist you and kindly waiting for your reply. Respectfully, Pavel, Customer Support team
