Cherry Tree DesignReviews of cherrytreedesign.com

I would have given Cherry Tree Design five stars except for the way they handled one issue that was VERY importanty to me. From the start, I was clear that I required totally opaque screens. After they were installed, it became apparent that they were not opaque. I paid an upcharge and was assured they would be opaque. After sending a picture showing the light clearly coming through, I was told "yes, it is very apparent and we have never had this complaint before". Their solution is that I need to unscrew the frames of the screens and add another layer of backing which they supplied to me. Either my contractor or I will have to do this. I think this looks much harder to to than I am capable of doing. My contractor has not been able to come back yet to attempt this fix. Cherry Tree has not offered me a refuund of my upcharge or any compensation for the labor cost involved in fixing what was their job from the very start. A very disappointing ending (still ongoing) to an otherwise wonderful process. Too Bad.

In spite of careful measurements sent, the doors that arrived are almost 1" different in height - the 4-panel set being shorter by that much. It wasn't enough of a problem for us to return the doors, but we do feel that inserting one more step in the process - verifying the _actual dimensions to be manufactured_ - would have been worthwhile, instead of just sending the dimensions of the door frames. A slight difference in the door opening height was somehow magnified to produce a less than perfect result.