Proceed with caution or not at all
I just returned from my Dec 4–7 cruise to the Bahamas with my Home School group, and unfortunately, I will never book with this company again. The lack of accountability is unbelievable. We were promised $100 for every eight cabins booked—we never received it then again they stayed this would be post cruise so we will see. It’s day 3 of being back nothing yet. I will update if any changes arise. We were also promised a private event, which is clearly stated in writing, yet it never happened. Despite countless emails, we received no response. Several members experienced serious issues due to incorrect data entry, which almost resulted in some not being able to board. I’m still baffled. And to make matters worse, they had the audacity to charge a $25 service fee when they barely provided any service at all. The reason we chose Cheap Cruises was because of their 4.5-star reviews. Maybe we were unlucky with the agent we had—Kay—but communicating with her was like pulling teeth. I left voicemail after voicemail for her team. In the end, I had to call MSC directly, and they were the ones who fixed the issue. I got incredibly lucky, because usually these matters have to go through the planner. Imagine keeping this cruise a secret from my daughter since May for her 10th birthday… only to risk not being able to board because of a data entry error. This was my first mother-daughter cruise, and I wanted it to be special. While we did enjoy parts of it, our planned celebration never happened, and that was heartbreaking. I’m truly disappointed. Our travel agent should consider another career, because this experience was far from smooth sailing—it was catastrophic.
By Lilybeth S.