Char-GrillerReviews of chargriller.com

DO NOT BUY ANYTHING FROM THIS COMPANY..ABSOLUTELY THE WORST NON EXISTENCE CUSTOMER SERVICE... they Never shipped my replacement grill grates that I purchased on 6/10/23 I cancel my order 25 days later. Cuz they NEVER gave me a shipping date. They said it would take 7 to 10 business days for my refund now almost 3 weeks later still NO REFUND .

Absolutely the worst grill .Doesnt keep temp consistently. Burns way to hot even with minimal charchol ,then temp drops right out .After one use of the smoker box it completely rusted do not reccomend buying this expensive garbage.Upper warming wrack is week and will not hold much weight .Handles on smoke box won't stay tight .Bottom of barrel connections aren't molded right so the legs are wobbly.

I’d give zero stars, but that would be too many (how about negative stars). Their products are iffy at best and their customer (dis)service is simply the worst I’ve experienced (even worse than a certain telecom from many years) . . . EVER. I spent close to 4 Bens and have received NOTHING; they don’t have a record of the transaction even though the $$$$.$$ were debited from my account. They have my money but no record of the sale. I could say more, but that would only aggravate my carpal tunnel. The company takes NO accountability or responsibility. None. Also, they sent me the wrong part and not only do I have to pay return shipping, there is a restock fee. THEY SENT ME THE WRONG PARTS after I consulted a cust-service rep to get the right part. They made the mistake I am having to pay for it. DO NOT BUY ANYTHING FROM THIS COMPANY and tell your friends, coworkers, man-on-the-street not to buy any Char-Griller products. They are not a reputable company.

I wish I had read these reviews before ordering replacement parts for my grill. Ordered May 21, website said in stock and orders take 2 days to ship. They charged my card but 6 emails, 2 website contacts and 6 weeks later I have nothing! They responded once 3 weeks ago saying heavier than usual sales and my order was being fulfilled. Really??!!! And they sent a “please review your purchase” email but my review was rejected and they refuse to post because I rated it low due to the fact that I NEVER GOT MY ORDER!

Do Not Buy Anything From This Company. I went on the CharGriller website and purchased 3 grill grates on 5/16/23. I got a confirmation number but nothing saying when the grates would be shipped. I’ve sent 3 separate emails to their customer service department and they keep giving me the runaround. No one will say when I will receive the grates that I purchased. Their customer service is horrible. It makes no sense that after 45 days since I bought the grates that I’m still waiting to get them delivered and the company doesn’t offer any help or answers. I just had to spend more money and buy a Weber Grill because it’s the holidays and I love to barbecue. I will never deal with this company again. Horrible!!

The worst company I ever experienced, they never ever answer the phone or email. They probably laughing their way to bank, ever time one of us order their product. I have gotten my griller #1733 and it came dented barrel and two of the legs plate bent and the grill plates was broken. I sent pictures and explain how the box was busted when it came. Took pictures before my brother and me started the project two weeks later thinking they was going to respond, NOTHING!!!! Had to bang the barrel out and the legs and order the grill plates from amazon. And today I got email from automation say the case was closed WOW, what a joke. Never ever buying their products

Got a griddle after using a standard grill for a long time. Was supper excited to set it up and start using it. While putting it together one of the nuts that holds the wheel on got stripped and was un-useable. Luckily they offer replacement part for everything! Unfortunately and hence the 2 star review the replacement part has still not been shipped out. I ordered a replacement wheel a month ago and it doesn't even have tracking info, still processing. I contacted customer support and all they say is Sorry we are busy if you don't receive it by next month contact us again. So I guess I'll continue to use my lopsided griddle.

this company used to be on top of things. now, can't get a response other than a automated one. ordered some products in May that show to be in stock. product still hasn't shipped. they had no problem taking my money but haven't shipped my product. can't get any type of a response from them. horrible! do not spend your money with this company. I will update if they end up taking care of me.