Char-GrillerReviews of chargriller.com

So far not impressed!! The ‘Contact’ page just says ‘Page Not Found’ once all my info was filled in. I only need replacement ‘grills’ but looks like I’ll have to try a DIY job on altering some from another BBQ!

We have ordered a bbq last week its Thursday 2nd July after several emails we have not recived any reply! We have a charity BBQ Saturday and possibly will have to Cancel. They state they work towards 3 day delivery on the site its been 5 days and order has not even been processed.But after 2 days of investigation we found they own another company in Sidcup where i contacted them and got a answer straight away, I drove there and picked up the BBQ the day before,they did offer delivery but we couldn't take the risk of another problem

My son bought me a chargrilled a few years ago as a policewoman I did have time to put it together when I did start the top is defective with no bracket to connect it to the bottom their response was it’s out of warranty the warranty has nothing to do with defective parts never again will I buy anything and I’ll promote my charge it will be noted soon on tv

I ordered an Offset Grand Champ, and it arrived with obvious cosmetic defects in multiple areas. These were not damages caused by shipping, but clearly the result of rough, unchecked manufacturing. I contacted them asking for a solution/replacement parts, but I never even received a reply. Draw your own conclusions.

Char-griller used to be a great company. I have had their model 5050 dual cookers (2) for over 15 years and never had a problem getting great service until now. I recently ordered replacement parts and was greatly disappointed in several aspects. Firstly, the company took my payment immediately and showed the items were in stock and shipment was scheduled for the same day. 10 days later and still no items shipped! Secondly, I tried to contact them via their "chat" system and was answered by an AI message that only says my order hasn't been filled yet. Thirdly, since this wasn't working I tried contacting them some other way and found out that there is no other way. Long story short... They take your order and your payment but there is absolutely no customer service should a problem occur or an inquiry be necessary. "Caveat Emptor".. "Let the buyer beware" seems to be their new customer service motto. So sad to see a good company turn bad.

Absolute terrible customer service. I have one of there Grills and it has been a great grill other than a few issues. I decided to order my Son one for his birthday and going on week two no shipping information other than label created. They do not have a actual phone number to call, instead you have to send in an email. They say they will contact you within 10 minutes during normal business hour. It has been almost a week.

I ordered a seal for my large Akorn grill on their website and they sent me a small seal. When I called them and told them of their mistake they said they no longer sold the larger seals. They made no apologies. So we were out $14.99 for the shipping and we wont send it back because it only cost $12.99 but cost us $14.99 to ship it back due to the fact they will not cover the cost. I am highly irritated with them. Now I have to purchase a new grill because they no longer sell the seal I need. I can guarantee it will not be from them. They lost my business over a $12 part.

Grill cover came with holes in it. I returned it and advised that I found one without holes in it. They sent me another cover that I returned with the explanation that I had already replaced it. They sent me the form for a refund but never sent it. I have emailed them with no response from them. Now they have the cover with the holes, the one without the holes, and my money.