ChargebeeReviews of chargebee.com

I was prompted to write a review for Chargebee following an upgrade to Product Categories v2, which was a good experiance. When I came to the Trust Pilot page, I was suprised to see the amount of negative reviews and bad experiances. We've been with Chargebee for approx 5 years and I cannot fault them. Unlike other faceless organisations we use in our stack, we get dedicated same day responses and they are always willing to jump on a call. I can only speak for our own experiance, but I recommend trying them to make up your own mind.

I can’t fault the help I received when I had a technical issue. The interaction was professional, genuine, and incredibly efficient. My issue was resolved in less than 12 hours — that has to be a record for me! Exceptional service from start to finish. Really impressed with the service.

We use chargebee since 1 year and it helps us, billing subscriptions as fast as never before through automatism. Saves a lot of time. User interface is easy to handle.

I had a great experience with Chargebee's customer support. They were incredibly kind and responsive, and I was pleasantly surprised by how easily I could schedule a meeting—even on the same day! The team handled everything quickly and professionally. Highly recommend their support!

The customer support is amazing. Useful and quick.

Had a great support experience last night. Placed a call after hours and was sceptical I'd hear back. Within minutes I had Kavya on the line. We walked through what I needed in a report and tried a couple of solutions. When it wasn't quite what I was looking for, Kavya went back to the team with it. I received a confirmation that the team was on it and the next morning...poof!...step by step instructions were in my inbox. I thought that was very helpful. We are new to the system and now I have a reference that can help me with future reports, but if not, I know I can count on the team!

Brilliant help received today from Kishore - he was brilliant, solved our issue and followed up with an email with screenshots confirming what we needed to do. Excellent service!

I am grateful for Chargebee's support in helping us work through some integration issues. Overall, the platform has helped us manage our SaaS business well and is therefore a key piece of our tech stack.