Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
987 reviews
CertapetSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We coordinate with a national network of licensed mental health professionals to evaluate the need for Emotional Support Animals to support the mental health of the individuals.We are not a "rubber stamp" and are committed to only recommending Emotional Support Animals where there is an actual need. We believe some solutions are better and more simple than mind-altering pharmaceuticals. We believe pets are family.
Certapet (certapet.com) has 987 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
987 approved reviews, newest moderated first
She was so understanding with everything I’m going through and have going on in my life and extremely helpful and I could tell she meant everything she said. It was very professional and I highly recommend.
By Nick K.
Response from Certapet· Sep 29, 2025
Thank you so much for sharing this! We’re glad to hear your provider was understanding, professional, and genuinely supportive. Your recommendation means a lot to us!
Excellent customer service. But- tv I spent 2 hours trying to figure out why my paperwork would not submit. I rechecked that all questions were answered. Then called customer service. In 2 minutes she had the answer. You should add that if you respond no to a question and the following question refers to that subject you must put NA down.
By Iris D.
Response from Certapet· Sep 15, 2025
Thank you for your thoughtful feedback and for recognizing our customer service team! We understand how frustrating that experience must have been, and we appreciate you sharing your suggestion. We’ll use it to make the process clearer and easier for others.
It was very pleasant and easy communication with MSW LICSW Amanda Williams.
By Dea D.
Response from Certapet· Sep 15, 2025
Thank you for sharing your kind words! We’re so glad to hear that communicating with Amanda was pleasant and easy. We’ll be sure to pass along your feedback to her.
The therapist that I got (Haley) was so thorough and understanding. Would definitely recommend this service to others.
By Arianna B.
Response from Certapet· Sep 15, 2025
Thank you for sharing your experience! We’re so glad to hear that Haley was able to provide such thorough and understanding care. We’ll be sure to share your kind words with her, and we truly appreciate your recommendation.
Thank you for kindness, understanding and compassion. I’m a USN veteran & it’s hard to find someone that understands the situation.
By J J.
Response from Certapet· Sep 15, 2025
Thank you so much for your kind words, and most importantly, for your service. It means a lot to us to know you felt understood and supported—we’re truly honored to have been able to help.
She helped motivate me to go to therapy on top of helping me with my cat
By Isaiah D.
Response from Certapet· Sep 1, 2025
We truly appreciate your kind words. It means so much to know that our care made a difference for both you and your cat. Supporting your journey toward therapy is something we’re honored to have played a part in.
The process to obtain the emotional support certification for my cat was fantastic! It was quick, easy, and very professional. The staff made me feel comfortable and guided me through every step. I highly recommend this service to anyone seeking support for their emotional needs.
By Nathaly Z.
Response from Certapet· Sep 1, 2025
We’re so happy to hear that you had such a positive experience! Making sure you feel supported and comfortable while caring for your emotional needs is at the heart of what we do. Thank you for trusting us with both your wellbeing and your cat’s!
Mandi is always so nice and understanding.
By Brandon
Response from Certapet· Sep 1, 2025
We truly appreciate your feedback. It’s wonderful to know Mandi’s compassion and understanding made a difference in your experience.
