Great Service
Certapet was there every step of the way. The service, follow up and overall communication was unsurpassed. They answered all my questions in a very timely manner with genuine attention and concern. Thank you Certapet
By Donna
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
987 reviews
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We coordinate with a national network of licensed mental health professionals to evaluate the need for Emotional Support Animals to support the mental health of the individuals.We are not a "rubber stamp" and are committed to only recommending Emotional Support Animals where there is an actual need. We believe some solutions are better and more simple than mind-altering pharmaceuticals. We believe pets are family.
Certapet (certapet.com) has 987 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
987 approved reviews, newest moderated first
Certapet was there every step of the way. The service, follow up and overall communication was unsurpassed. They answered all my questions in a very timely manner with genuine attention and concern. Thank you Certapet
By Donna
I received 2 letters, one for living and one for travel. I was not made aware in the beginning the travel letter has an expiration of 1 year. I would have like to have known upfront.
By Ryan M.
CertaPet is a great company! I took my assessment and by the end of the next day I had received scanned copies of my letters. The hard copies came via snail mail shortly after. I've already successfully flown AND moved into a pet-free apartment with my pup so I guess it worked :)
By Chelsea H.