It’s been good so far I heard this is…
It’s been good so far I heard this is one of the best platforms to get your esa letter
By Jeancarlos L.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
987 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We coordinate with a national network of licensed mental health professionals to evaluate the need for Emotional Support Animals to support the mental health of the individuals.We are not a "rubber stamp" and are committed to only recommending Emotional Support Animals where there is an actual need. We believe some solutions are better and more simple than mind-altering pharmaceuticals. We believe pets are family.
Certapet (certapet.com) has 987 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 37 reviews with 4 stars · Clear filters
It’s been good so far I heard this is one of the best platforms to get your esa letter
By Jeancarlos L.
It was great. Everyone was very helpful.
By Yasmely R.
Response from Certapet· May 19, 2026
Thank you so much for the kind words and the 4 stars! We're so glad our team was helpful throughout. We'd love to know if there's anything we could do to make your next experience a 5-star one — please don't hesitate to reach out and share any feedback. We truly appreciate it!
Excellent customer service. But- tv I spent 2 hours trying to figure out why my paperwork would not submit. I rechecked that all questions were answered. Then called customer service. In 2 minutes she had the answer. You should add that if you respond no to a question and the following question refers to that subject you must put NA down.
By Iris D.
Response from Certapet· Sep 15, 2025
Thank you for your thoughtful feedback and for recognizing our customer service team! We understand how frustrating that experience must have been, and we appreciate you sharing your suggestion. We’ll use it to make the process clearer and easier for others.
I must say it was a bit difficult because you don't have the staff, and I understand that having bilingual people isn't a requirement for the company, but this would open up the opportunity for other people who have insecurities, disabilities of some kind, or a cognitive or psychological process, or a disorder. Somatic peaks, etc. Additionally, it must be understood that this is a common need in these times, racism and discrimination is a supremely negative pastor, and this has been seen throughout history, history in all societies, when due to a difficulty learning languages in paintings and in any environment, people cannot be added, and more, this is looking for real help for a real fact, in our case our dog has been a great support for my wife, even for me, but it is still important to recognize that the therapist could not offer the possibility of what another person could help interpret my wife on our own
By Oscar C.
Response from Certapet· Jul 29, 2025
Thank you for sharing your experience with us. We truly understand how important it is to feel supported, especially when language or other personal challenges are involved. While we don’t currently have bilingual staff, your feedback highlights the value of having bilingual staff, which would make our services more inclusive. We’re sorry your wife didn’t feel fully supported; that’s never our intention. Your insights are valuable and will help us enhance our service to all members of our community. Thank you again for your honesty.
It took awhile but they came through. I was worried after paying and trying to call to hear they're phone number was disconnected but I sent them a message and they got back to me in good timing. My therapist called me tonight, the day after they sent me a message and approved me for a letter, which I also received tonight.
By Morisa L.
Response from Certapet· Aug 29, 2022
Thank you for this amazing feedback. We are glad that you had a positive experience with your therapist and the whole CertaPet team. Please let us know if there is anything else we can do for you.
So far so good, just waiting to be contacted by a Therapist for my video session. The website is very intuitive and the Assessment asked the appropriate questions.
By Jessica
Response from Certapet· Jul 15, 2022
Thank you so much for taking the time to leave us a review. Feel free to reach out should you need further assistance. Certapet is always here for you.
Certapet has been great. They've really been there for me to help me navigate the ESA process at every stage. The therapist they connected me with really understood my needs and I felt heard and fairly evaluated. I highly recommend.
By Harry W.
Response from Certapet· Mar 24, 2022
Thank you so much for recommending us. We are glad that you had a positive experience with your therapist and the whole CertaPet team. Please let us know if there is anything else we can do for you.
They keep me updated all issues with my PSD. I am so grateful for their information and help.
By Kimberlee
Response from Certapet· Mar 30, 2022
Thank you so much for this positive review. We are glad that our services were helpful. We’re here for you anytime.