Great experience
Great experience certifying my pup as an emotional support pet. I was approved my the airlines which is mainly why I contact Certapet. Very happy with my experience.
By ED
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
987 reviews
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We coordinate with a national network of licensed mental health professionals to evaluate the need for Emotional Support Animals to support the mental health of the individuals.We are not a "rubber stamp" and are committed to only recommending Emotional Support Animals where there is an actual need. We believe some solutions are better and more simple than mind-altering pharmaceuticals. We believe pets are family.
Certapet (certapet.com) has 987 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
987 approved reviews, newest moderated first
Great experience certifying my pup as an emotional support pet. I was approved my the airlines which is mainly why I contact Certapet. Very happy with my experience.
By ED
Great experience. I was treated in professional matter. My letter came fast and I had no issues. Would recommend.
By Marcela
Love this, my puppers means the world to me and I'm so glad Certapet gave me an easy and efficient way to make her my emotional support dog.
By Katie G.
After doing a lot of research I found CertaPet and fully trust them. I was quickly connected with a therapist and was provided adequate support on the way. I'm so grateful to have found CertaPet!
By Eva T.
Excellent service! I love that is is remote and you can express freely to a therapist without judgement. Very trustworthy service and they were able to provide me with a letter to fly with my dog without any problems! Thank you Certapet!
By Diana
Easy to use, easy to trust!!! I would recommend to anyone who truly needs a therapy or emotional support animal
By Taylor B.
Certapet is great! Thanks to their services my dog has became in ESA Pet!
By Maria Estefanie C.
This company has changed my life. My anxiety made taking flights near impossible. Now that I can bring my dog Bear, I am able to calm down and focus on him rather than on my anxiety. It has reduced my panic attacks and now I look forward to traveling rather than worrying about it and/or avoiding it all together. All airlines have been very understanding and when my landlord contacted my CertaPet therapist, she was able to speak with him and go over my diagnosis/necessary accommodations. SO thankful for CertaPet!
By Leah G.