Helpful and great service!
Had some questions and Joe was quick to help me out and answer all my questions! Thanks a bunch! Such a great service with great service!! Mahalos from Maui 🤙
By Melissa W.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
987 reviews
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We coordinate with a national network of licensed mental health professionals to evaluate the need for Emotional Support Animals to support the mental health of the individuals.We are not a "rubber stamp" and are committed to only recommending Emotional Support Animals where there is an actual need. We believe some solutions are better and more simple than mind-altering pharmaceuticals. We believe pets are family.
Certapet (certapet.com) has 987 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
987 approved reviews, newest moderated first
Had some questions and Joe was quick to help me out and answer all my questions! Thanks a bunch! Such a great service with great service!! Mahalos from Maui 🤙
By Melissa W.
Joe has been providing me with excellent customer service. I’m so happy to have used CertaPet for my ESA needs.
By Kirby
joe was great with customer service , certapet seems like a nice company just waiting now to see if I'm approved for the letter
By gina
Joe from Certa Pet was very helpful, he answered all my questions in a timely manner . I really appreciate his help :)
By Lyndsey
My experience with Certapet was great I gave it one less star because I needed to get in contact with them. I could not find anyway to contact them by phone number or email address showing within my account. I had to google them to get their phone number to call them. I would suggest they add that info to there member account area. Other then that I had great service from them once I was able to talk to a rep.
By Sandra Whetstone C.
Their customer service is top notch. I recieved help all the way through my process of getting my ESA letter. They responded quickly with the questions that I had. Definitely would recommend to anyone who needs an emotional support animal letter. Thank you guys.
By J M.
I had a great experience registering my pup as an ESA. I'm very happy I chose to contact CertaPet
By DubTheFiend
I was very hesitant to get my ESA letter online after all of the horror stories I had seen from people being denied after presenting false letters. Within a few hours after applying I received an ESA and my therapist was absolutely amazing. Between emailing her and certapet, I was able to get a custom form approved and faxed to my university in just two days! I absolutely love Certapet and will be a returning customer.
By Cas S.