Monday, November 9, 2026 · Customer reviews of US businesses
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5,239 reviews
CerebralSelect a line to read only those reviews.
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Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
5,239 approved reviews, newest moderated first
Love Cerebral! It was a really simple process to get started and the providers are great! I do wish it was a bit easier to schedule with them, as sometimes the availability is a bit limited. But other than that, 10/10 would recommend to anyone!
By Molly S.
I DELETED MY PREVIOUS REVIEW Since Cerebral reached out and was able to fix all the issues I was having. Besides a previous issues, sessions with a therapist been meaningful. I also started medication after talking to prescriber. I’m looking forward to see improvements.
By Olya
Medical prescriber was kind, listened to my history and concerns, and promptly addressed my needs.
By Sjohnson
Love the staff members-down to earth and easy to talk to!
By Melissa B.
Jeff was very professional and helpful,easy to talk about my issues.
By John R.
In my first month with Cerebral, I started with a nice meeting with my coordinator and therapist. Both we really helpful. The issue was that before the month was even up I was told my therapist left and I was just assigned someone else without input. I'm now trying to go through the list of people and their specialties to choose again and restart. Second, I then went to schedule a follow up with my coordinator and had to schedule it almost 2 months out! I'm not sure if this is just my luck or what, but it's just frustrating.
By K.A.S.
Response from Cerebral· Jun 28, 2021
Hi K.A.S, Thank you for taking the time to share your helpful feedback. I'm sincerely sorry to hear that you've faced these challenges with our services. I'd like to take some time to talk things over and see what I might be able to do to help resolve these concerns. Please feel free to reach out to us by phone at (415) 403 - 2156 or by email at [email protected] and ask for me directly. I'd be more than happy to help in every way I can. Kind regards, Shane
Good overall engagement with patients, obvious they care about trying to help. Tough to navigate system unfortunately. Medication prescribed can be off. Nice customer service.
By John
Response from Cerebral· Jun 28, 2021
Hi John, Thank you for taking the time to share your helpful feedback. We are wholeheartedly striving to provide access to affordable high-quality mental health care and I'm sorry that your experience fell short of the high standards we hold ourselves to. We do have a significant client volume that significantly benefits from our services, but that certainly doesn't make it any better that you had to experience the challenges you had faced. Please feel free to reach out to us by phone at (415) 403 - 2156 or by email at [email protected]. I'm here to help in any way I can. Kind regards, Shane
Everyone are very nice and very helpful but they are just not upfront with the costs of all the treatment and procedures and stuffs
By Rustal Deolly J.
Response from Cerebral· Jun 28, 2021
Hi Rustal, Thank you for taking the time to share your helpful feedback. I'm sincerely sorry to hear that your experience with Cerebral's services was less than satisfactory. We are wholeheartedly striving to provide affordable and accessible mental health care and input like yours helps us to improve in this mission. Please feel free to reach out to us by phone at (415) 403 - 2156 or by email at [email protected] and ask for me directly. I'm here to help in any way I can. Kind regards, Shane
