Tuesday, November 10, 2026 · Customer reviews of US businesses
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5,239 reviews
CerebralSelect a line to read only those reviews.
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Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
5,239 approved reviews, newest moderated first
I have been working with Rachel L., a Cerebral coordinator on invoice issues. She has been very helpful. If she’s not quite sure about something, she takes the initiative to ask others & then gets back to you in a very timely fashion. She is also very personable & easy to work with. She helped me with my situation very quickly. Thank you Rachel!
By S M.
Without Cerebral I honestly don't know how healthy my mental state would be!! My therapist is so amazing that she inspire's me to take classes into being a counselor!! My provider was just as amazing going over medications with me changing and stopping my prescription's as I describe how the meds help me and any side-effect's I maybe having!! My case worker is always there for me, always communicating to my provider's what I need!! I am a Bipolar ll with severe depression, anxiety, Mania and Agoraphobia and Cerebral helps me throughout it all they're my life line and I feel cared for and I absolutely know I matter!!
By Victoria L.
Cerebral has been great. Very easy to use, fast responses, helpful therapists/providers. I have never felt more like myself since starting my Adhd regimen.
By duaij A.
I'm currently in my 2nd month using Cerebral. I'm pretty frustrated. I was prescribed a medicine that I shouldn't have been prescribed because it's not okay to take with my thyroid hormones. I did let my first prescriber know what meds I was already on and it still happened. My second prescriber told me they were glad I listened to my gut and didn't take the meds. My next complaint is that my therapist quit. I've missed 2 weeks of therapy in the 2 short months that Ive been paying for the service. I was told I would be able to read the bios of the possible therapists that would replace the one that just left and it never happened. I was just randomly assigned a new therapist. I was suggesting this service to everyone but I've stopped. I honestly don't feel too confident in the service right now. **Update** I emailed the address in the reply, even put the name given as the subject. Waited a business week, got no reply. The therapist that I was assigned to is not legally a therapist yet and has no history in helping adults with trauma. Which was something I specifically asked for/needed when my other therapist quit. I'm feeling defeated and not heard. **update** I changed my plan today to the cheapest one so that I can continue getting my medication until I find something better. I do not recommend Cerebral. I'm so utterly disappointed.😭 **Most recent update**10/27/21 Stephanie H. Emailed me back and we're working on a solution. She has been very helpful and I'm starting to see the light at the end of the tunnel. Feeling really hopeful that things are going to work out. **11/16/2021*** I met with the new therapist yesterday and I guess my trauma was too much for her. I just opened my app to find a message from her, assigning another new therapist to me. That would be therapist #5. I would just like to say, the access to medication has helped me but the therapy portion has not. I've requested to only keep the medication portion going until I can get enough courage to meet someone face to face (it's a real issue for me). I'm so disheartened by this whole ordeal and I would not suggest this service to anyone I cared about unless they needed medication and couldn't get in to see a doctor soon enough.
By D R.
Response from Cerebral· Oct 19, 2021
Hi there, Thank you for sharing this feedback with us. We sincerely apologize for any troubles you have met in utilizing the services at Cerebral. As a mental health company, we are wholeheartedly focused on improving the well-being of thousands of individuals who may not have had access to, or the means to afford, quality mental health care. We hope to provide a seamless experience for our clients the whole way through, and we regret to hear that your experience has fallen short of this. We would appreciate the opportunity to speak with you further and find a way to make Cerebral better work for you. Please feel free to reach us at [email protected] and ask for Stefanie H. by name. We look forward to hearing from you. Best, The Cerebral team
What’s is there to say? I like my Canceler counselor. I get do to it on my phone . Drive no where. And they’re very professional. And they always there when you need them
By henrique F.
Cerebral has really helped me out. I don't have insurance, but I desperately needed mental health help. I have finally been able to get medication to help me. I appreciate the help so much!
By Molly Sue J.
I absolutely love my therapist Rana and the weekly therapy sessions right from the comfort of my home!
By Marianne
Response from Cerebral· Oct 19, 2021
Hi Marianne, We appreciate taking the time to share your feedback about your experience with Cerebral. It is certainly disappointing to hear that you may have received less-than-satisfactory care as a result of changes to your Care Team. This is not the standard we hope to set at Cerebral, and we sincerely apologize for any difficulties you may have met with utilizing the service. We would like to take some time to better understand your experience and see if there is anything we can do to help repair your trust in Cerebral. Please feel free to reach out to [email protected] and ask for Stefanie H. directly. We look forward to hearing from you. Kind regards, The Cerebral team
It's a great concept, but I never heard from my Prescriber after the initial consultation. They are limited on what they can prescribe, in my opinion you are far better off seeing someone in person for the 85$ you pay. I will continue my care with my Phychriatist and forget this experience that made me have more anxiety than I started with 🤣UPDATE: They did refund my initial payment, and that meant alot. So I'm raising the score a bit to reflect that.
By Nixie S.
Response from Cerebral· Oct 19, 2021
Hi Nixie, Thank you for sharing this feedback with us. We deeply apologize for any challenges you may have met with using the services. Please know we value all feedback that we receive. Input from individuals like you helps us to improve in creating a more seamless and quality experience for Cerebral's clients, and we appreciate you taking the time to write in. Please feel free to reach out to our support line at [email protected] and ask for Stefanie H. Best wishes, The Cerebral team
