Tuesday, November 10, 2026 · Customer reviews of US businesses
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5,239 reviews
CerebralSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
5,239 approved reviews, newest moderated first
As an adult Cerebral was the first mental health application that I have used. Everyone (and I mean everyone) that I was spoken to has been so friendly; that it keeps me wanting to find back. I love the no judgement, space to be free energy. I have already told 2 friends that they need to look into it and I will continue to tell anyone to use them!!!
By Amanda N.
No responses to messages two most recent inquiries.
By Tim P.
Response from Cerebral· Aug 23, 2022
Thank you for sharing your review, Tim. We are sorry to see that you are still waiting on a response to your message and understand your frustration here. We would be happy to support you here and get you connected to a support team member. Please connect with us further by emailing us at [email protected]. We look forward to assisting you!
They are good at what they do. Easy to reach and schedule with when life is busy. They let you make your choices, They are never pushy in treatment if you don't want a type of prescription or form of treatment they don't try to push it on you.
By alejandro G.
Although I did like the two prescribers and care coordinators/counselors that I’ve seen through telehealth, it is very difficult getting a timely appointment with a controlled substance prescriber. In addition, if you leave out of state it is again so very difficult to switch to a prescriber in your temporary state just to refill your prescriptions. You’re unable to speak with anyone for assistance. It has to go through the cerebral portal/app as a message and takes them days or even a weeks to get a reply back. I’ve now run out of my Rx even though I messaged them weeks in advance and updated my address as requested. A multiple week process from my initial request for an appointment. This system is terrible for proper continuity of care. Cerebral will be unable to prescribe controlled substances after the fall, which is for the best. You can’t be having patients struggle with appointments and refills to the point of multiple gaps in their med regimen. And the cherry on top, my PCP is struggling to get my medical records from Cerebral. They definitely did not do well for patients with controlled meds.
By Natalie B.
Response from Cerebral· Aug 23, 2022
Hello, Natalie! We appreciate you taking the time to share your experience with us. As a mental health company, we are wholeheartedly focused on improving the well-being of thousands of individuals who may not have had access to, or the means to afford, quality mental health care. We would like to take some time to support you here. Please reach out to us by email at [email protected] directly. We look forward to assisting you in any way we can.
I wish I joined sooner! Once I compared prices of therapists in my area to Cerebral therapists it was clear to me what the right option is! Although it’s less expensive, the quality is still great. My therapist truly cares about her clients and shows so much effort in helping them. I never invested as much into my mental health as I do for my physical health but I decided I’m worth it. Everyone needs a therapist!
By Madeline H.
I really love my therapist, she is an amazing listener but also helps me create solutions to my triggers to best navigate life. Working with her has help me with my anxiety and depression.
By Justine H.
She listened and understood
By James M.
My Care Team provider listened intently and patiently while I discussed my issues.. she gave me tips and exercises that I can use that will benefit how I handle challenges not only in my workplace but also in life:. Would definitely recommend.
By Toni D.
