Tuesday, November 10, 2026 · Customer reviews of US businesses
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5,239 reviews
CerebralSelect a line to read only those reviews.
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Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
5,239 approved reviews, newest moderated first
I was very impressed with my first appointment. The fact that I was comfortable and able to be so open and honest with my clinician was impressive. My ability to be honest and speak freely made my experience that much more pleasant.
By Sabrina
this company is terrible, i have used them twice and ill never use them again. they have limited appointment times, they constantly reschedule your appointments, they constantly change your prescriber, they prescribe random drugs that dont work. the appointment times are way to short, and only once a month. they dont accept most insurance. i canceled and they still charged my credit card.
By Peter S.
Response from Cerebral· Aug 25, 2022
Thank you for taking the time to share your feedback with us, Peter. We’re sorry to learn that you had a negative experience and understand your concern regarding these difficulties with the service. We would like to see what we can do to support you here. Please reach out to [email protected] and we would be happy to help however we can.
Both my care counselor and the NP that prescribes my medications are awesome. With my care counselor, we find a proactive plan to help with issues and the medication helps those plans to come to fruition. I’m thankful that the meetings are on the weekend and I don’t have to take off of work and I can do it from home as well. I definitely recommend Cerebral ❤️
By Courtney R.
I was charged another 85.00 for no service. Since Cerebral was outlawed from prescribing anxiety medication, I told the nurse practitioner I can’t use them then. They continue to charge me for no contact. I look into and see the D.O.J is investigating the practices and lawsuit. Stop charging me!
By Jeff K.
Response from Cerebral· Aug 25, 2022
Hi there, Jeff. We understand your concern and are here to support you. Unfortunately, Cerebral will no longer be prescribing controlled medications. Current clients should meet with their prescribers to discuss these changes to their treatment plan to either start safely tapering off the medication or be supported in finding local, in-person care. If you would prefer to transfer your care from cerebral, you may cancel through your account or by contacting [email protected]. We would be happy to help here.
As my first experience with a mental health provider is was absolutely horrible. I got through my appointments fast and was issued medication that never shipped in the almost two weeks before I canceled my account. No one can respond ever, it takes multiple messages and multiple days to get anyone to respond. I asked for my medication to be called into pharmacy because it had been over a week with no shipping update and no had had no response for another TWO days before I canceled. Mind you, this is a team of people. There is not one but three people who receive the messages I send. Yet no one can be bothered to respond. Sad excuse for mental health resource and none of these “professionals” should be working with patients.
By Andrea G.
Response from Cerebral· Aug 23, 2022
Hi there, Andrea. We appreciate feedback like yours as it allows us to improve the Cerebral experience for all who use it. We are so sorry to hear that you faced these difficulties and sincerely apologize for any inconvenience you may have met. We appreciate you giving Cerebral a try and wish you the best of luck in your mental health journey.
The app has been easy to use and it didn’t take long to signup. My prescriber was very professional and thoughtful about finding the right medication for me at my first appointment with him today. Looking forward to meeting with my therapist in a few days. All in all a very good experience so far.
By Nicole P.
I enjoyed my conversation with this particular prescriber and felt like she was genuinely invested in finding the right plan for me.
By Amy W.
I am the parent and I have really impressed with the positive changes I'm seeing so far with my son's behavior.
By Benita E.
