CEOFLIGHTS – Cheap Business Class FlightsReviews of ceoflights.com

Response from CEOFLIGHTS – Cheap Business Class Flights· Oct 13, 2024

Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns. The $352.89 fee you mentioned was part of the total ticket price you agreed upon when submitting your booking form. There was no overcharge or additional fee beyond what you initially approved. Regarding the SNN to LHR flight, Aer Lingus does not offer business class on that route. The Premium Economy cabin was the highest class available, and this was reflected in your booking form. We acknowledge that the seat assignment fees for your British Airways flights should have been communicated more clearly by our agent. Please rest assured that this fee is not collected by us post-booking. You can either opt to pay for a seat directly with British Airways now or choose a seat for free 24 hours prior to your flight. We appreciate your business. Please contact us at [email protected] so we can see if we can arrange a solution to make things right.

Response from CEOFLIGHTS – Cheap Business Class Flights· Oct 16, 2024

Thank you for sharing your feedback, and I truly apologize for the inconvenience this situation caused. We understand how frustrating it must have been to encounter multiple booking attempts and fare changes. We take full responsibility for the difficulties you faced during the process. Please know that this was an isolated incident and does not reflect the high-quality service we aim to provide. We are already conducting an internal review to understand what went wrong and to prevent this from happening in the future. Please rest assured that no charges were made for the unsuccessful bookings. We value your feedback, and we are committed to improving.