CDI TechnologiesReviews of cditechnologies.com

Nice staff but shipping needs work

Chromebooks we purchased seem to break on a regular basis and return time on warranty equipment is 3-4 weeks +

Very bad experience. Incorrect product ordered and delivered, poor support with iPads not prepared properly, poor communication and much more. Despite initially working together and agreeing on a fairly large order everything fell apart and it was far too difficult to get the issues corrected.

The sales person is very knowledgeable and helpful. He walked me throughout the whole process in a very professional way. He assisted in selecting the right products for our company and made sure the order is placed in a timely manner. However, I was shocked when some stranger came in carrying boxes which turned out to be the products I ordered and which were delivered to them by mistake. What kind of service is that? How is it possible that a professional reputable company delivers somebody's merchandise to somebody else? This is really unbelievable.

I bought a laptop from CDI. Without reading any reviews because they are with Comcast. And Comcast is a reputable company. The laptop started giving problems so we had to ship it to CDI. Again I didn't take any pictures because they are with Comcast. It was shipped via UPS. When we received the laptop back we noticed significant damages to the laptop. The packge was in good shape. So we called in. The rap told me that thry received it in that conditon. They also asked me that if I had any pictures of the lapto before shipping? Unfortunately I didn't. Stay away from these guys. Don't trust them.

Slow to ship systems out. On a good note when I do get systems they are in good shape and customer are very happy with them, they just hate to wait so long. Your Spread sheet make it very hard to look up systems

At 1st everything was great. Now it keeps getting worse and worse. Started out and still don't get tracking info when something ships and now stuff ordered and 12 days later it ships. Gone from great pricing to not even in the ballpark. Everything always has a shipping cost on it and none of my other vendors charge me shipping and they still beat your prices. I am at the point of if I did not need 3 quotes for purchases over 500.00 I wouldn't even waste my time to get a price from CDI. This has NOTHING to do with Carlos. He is a great salesman and I would consider him a friend.

The purchasing aspect of buying from CDI always seems to be relatively smooth. We get emails from time to time asking if there's anything we need, etc. However, after the order has been placed and the purchase made, the service abruptly ends. Whether it's asking questions conditional to a purchase, or following up with an RMA, the Customer Service is lacking. In most cases it's non-existent. We consistently struggle to receive the support we feel we deserve after procuring products (with warrantys) and spend more time seemingly justifying why a piece of equipment is legitimately broken than going through the mitigation process of resolving the situation. These frequent instances of poor service will ultimately culminate in our decision to procure infrastructure elsewhere in the future.