Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
279 reviews
Carpet One By HenrySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Carpet One By Henry has been a family-owned and operated flooring specialty store for over 40 years. Henry Scott opened the original Carpets by Henry store in Greensboro, North Carolina in 1976. Henry's reputation for expert installation and his personal guarantee of customer satisfaction has guided business growth. We currently offer floor & tile options in showrooms located in Greensboro and Winston-Salem, North Carolina.
Carpet One By Henry (carpetonebyhenry.com) has 279 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
279 approved reviews, newest moderated first
Great service!
By YATES, K.
Response from Carpet One By Henry· Jan 12, 2018
Kappie ~ Thank you for making our Friday morning! We certainly appreciate your 5-Stars as well as the business you have brought us. Have a wonderful weekend. The staff at Carpet One By Henry
An excellent experience from the time we walked in the door to look at carpet samples to the moment the installers left our home.
By WILLIS, R.
Response from Carpet One By Henry· Jan 3, 2018
Rick ~ What a way to start off our New Year! Thank you so much for the feedback. I will be certain to let your salesperson & installation team know that you were satisfied. Henry Scott, our owner, started this business over 40 years ago with a keen emphasis on quality. He will be delighted to hear that his high standards are still being observed. Prosperous New Year to You! The Management Staff of Carpet One By Henry
Everything went well except I was told the installer would arrive first thing in the morning and they were sent someplace else first. They did not arrive until about 4pm but did a great job once here.
By ALLEN, T.
Response from Carpet One By Henry· Dec 28, 2017
Tom ~ Thank you for sending us this feedback. I will certainly talk to our installation department about this issue, as this is not how we want to do business. I am however, pleased that the installer did a good job placing the carpet in your closet. Thank you again for bringing the lateness to our attention. The management of Carpet One By Henry
The installation technician was very knowledgeable, however a section of molding was left uninstalled.. it should have been installed around the fireplace and glued with liquid nails or some other product.
By Warren G. M.
Great selection and knowledgeable sales staff.
By LEGGETT, K.
Response from Carpet One By Henry· Dec 27, 2017
Kelly ~ Thank you so much for taking time during the holidays to send us feedback. I will be sure and let Jeff know of your kind words. We wish you a great New Year and thank you again for your business. The staff at Carpet One By Henry
Poor communication, poor communication between sales and installation teams, multiple trips to site to measure, inaccurate estimate - update: a member of the sales team came out three (3) times, not two (2) times, to measure - also, the installation team was scheduled to come out first thing one morning for the installation but I was informed by Kevin mid-day that he was not able to contact the team ("I have not heard from them...") so the installation was moved to another day where the installation team complained that the sales team didn't know what they were doing when they measured to order materials - apparently, in your research you were only able to locate the information that was in your favor...
By BRANNON, G.
Response from Carpet One By Henry· Dec 21, 2017
Garren ~ Thank you for working with us to resolve the water damage you experienced. Providing a great customer experience is very important to us, and we are sorry that your recent experience did not meet that standard. In researching your review, I see where we came out 2 years ago and put down the original laminate floor in your home, which I am assuming you were pleased with. Recently, we were called in by an insurance adjuster to replace the floor due to the water damage you incurred. Our Account Executive came out to your home for the initial estimate and was unable to measure because the plumber had not yet been out to fix the actual leak. I am sorry if that visit inconvenienced you in any way, however the second visit we made was necessary to get accurate flooring measurements. Due to unforeseen circumstances, our installer had to take up more of the existing floor than we had previously noted. As I understand it, you and the insurance adjuster were informed of the minimal additional charge that would be incurred prior to us doing the work to be certain your insurance would cover the costs, which they did. Again, we appreciate the chance to work with you to resolve the situation, and remain available if you have any further questions or concerns. Our customer reviews are very important to us, and we hope that you will be willing to revise your review based on your further experiences. The management of Carpet One By Henry
I have used Carpet One for every flooring change I have made in the last 20 years. They carry nothing but the highest quality products and employ knowledgeable installers.
By WILLIAMS, A.
Carpet by Henry did a nice job. We couldn't be more pleased with the final product.
By BOHANNON H.
Response from Carpet One By Henry· Dec 15, 2017
Thank you for taking time to send us a review. We want to ensure that we are doing all we can to keep our customers happy - Enjoy your new flooring and have a wonderful holiday. The staff of Carpet One By Henry
