Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
279 reviews
Carpet One By HenrySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Carpet One By Henry has been a family-owned and operated flooring specialty store for over 40 years. Henry Scott opened the original Carpets by Henry store in Greensboro, North Carolina in 1976. Henry's reputation for expert installation and his personal guarantee of customer satisfaction has guided business growth. We currently offer floor & tile options in showrooms located in Greensboro and Winston-Salem, North Carolina.
Carpet One By Henry (carpetonebyhenry.com) has 279 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
279 approved reviews, newest moderated first
The salesperson, Matt, was very helpful and I got my rugs in one week. Great service.
By S. G.
Response from Carpet One By Henry· Apr 16, 2018
Thank you for taking time out of your busy day to send us feedback. It is important for us to always know how we are doing. Enjoy your new flooring The staff at Carpet One By Henry
Great affordable selections; no pressure from sales staff. Very helpful in choosing the right flooring for your living style.
By ECHOLS, D.
Response from Carpet One By Henry· Apr 16, 2018
Debbie ~ Thank you for taking time out to send us feedback. Henry Scott, our owner will be thrilled to know that we continue his legacy of quality installation & great customer service. Enjoy your new flooring. The staff at Carpet One By Henry
Good prices and great customer service. Will use again.
By Tamara
Response from Carpet One By Henry· Apr 16, 2018
Thank you Tamara for taking time out to send us some feedback. We appreciate your business and look forward to working with you again in the future. Enjoy your new flooring. The staff at Carpet One By Henry
Everyone works together there to see that the customer gets the help they need.
By TOTAL B.
Response from Carpet One By Henry· Apr 16, 2018
Thank you so much for taking time out to write a review. It is important for us to get feedback so that we know if we are doing a good job. We hope you enjoy your new flooring. The staff at Carpet One By Henry
My husband, Tony and I have been friends and business colleges of Henry and his wife, Judy for over 40 years. With the purchase of our new townhome this year, we knew when it came time to replace carpets, Carpets One by Henry would be our first choice. Henry is known for selling quality products and providing excellent costumer satisfaction. You can trust and rely on Carpets One by Henry, his team, to include Tracy Childs and his family to take care of all your flooring needs. You too can start to build a long term relationship with Carpets One by Henry, like we have. Cheers! Sarah and Tony Freeman Greensboro, NC
By Sarah F.
Response from Carpet One By Henry· Apr 16, 2018
Sarah ~ Thank you so much for the great review. We appreciate you and Tony's business over the years. It was great to see you in our showroom and to be able to take photos of the two of you. Be sure and check out our Facebook page to see the photo. The Staff at Carpet One By Henry
Excellent value, beautiful carpet and the installation was wonderful. We live in the house, so three bedrooms which were to be carpeted, had to be moved. The installers were very careful in moving the rooms, one to another as they did the installation. Jason at Carpet One by Henry was also extremely knowledgeable and helpful. Since moving to Greensboro, this is our third experience with Carpet One by Henry. Will be our carpet, wood flooring and tile store forever, Thanks Carpet One and staff.
By BRAZZEAL, R.
Response from Carpet One By Henry· Apr 8, 2018
Rowland ~ We really appreciate you taking time out of your day to send us this feedback. Jason has been with our company for more than 10 years and is certainly knowledgeable about the flooring industry. We can not thank you enough for your commitment to our group. Enjoy your weekend and your new flooring. The staff at Carpet One By Henry
Thomas the sales rep was very easy to work with. The installers were very pleasant and professional. They had to come back on a Saturday afternoon (Easter Holiday) to finish the job. They arrived on time, just stopped long enough to eat something. They did not leave a mess. I would recommend Carpet One by Henry.
By HATCHER, V.
Response from Carpet One By Henry· Apr 7, 2018
Vernell ~ Thank you for taking time out of your Saturday to send us this feedback. We are delighted to see that your experience with our company was pleasurable. We strive to be "easy to do business with". No company is perfect, but Henry Scott, our owner started this business over 42 years ago and built it on quality installation and great customer service. His mantra today is to "WOW, our customers. Thank you again and enjoy your new flooring. The staff at Carpet One By Henry
If I could add 1/2 a star, it would be 3 1/2, I just had to take time twice in a week to schedule, was promised it would be looked into and never heard back. The window to show up was 8-10 and it was 10:30 when they arrived. There was dust trails in the hall and in the adjacent bathroom that I had to sweep and wipe down upon returning home. The transition piece was left short and I am cutting my feet on nails that are exposed because of that.
By Jill
Response from Carpet One By Henry· Apr 6, 2018
Jill ~ I apologize for these issues - this is certainly not the way we want our installations handled. Our installation department is currently closed, however, I will follow up on Monday to discuss this issue with our installation manager. We do need to get the transition piece taken care of quickly in addition to speaking to the installer about the lateness and clean up after installation. I will follow back up with you on Monday about the transition piece as well as these other issues. Please accept my sincere apologizes. Teresa Ridge Sale & Marketing Director Carpet One By Henry
