Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
59 reviews
Car Part MallSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
When it comes to car parts, trust the experts. With our wide selection of recycled car parts, exceptional customer service, and free shipping Shop with us today in us store online and experience the difference!We are known for our competitive prices and exceptional customer service. With our extensive experience, we are your top choice for genuine used parts for your vehicle. Get in touch with us to discover why we are the best in the industry!As one of the leading sellers of recycled car parts, we take pride in offering a wide variety of spare parts for both foreign and domestic vehicles. Whatever you need, we have it.
Car Part Mall (carpartmall.com) has 59 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
59 approved reviews, newest moderated first
The part was as described, at a good price and delivered on time.
By Timothy G.
Response from Car Part Mall· Jun 11, 2026
We are happy to help maintain and repair your vehicle. Don't hesitate to contact us; we are here to serve you.
Item listed as fitting to a 07 mini cooper s r56 n14, well, it does not fit.
By Warren A.
Response from Car Part Mall· Jun 11, 2026
Hello valued customer, we are sorry to hear this. Why haven't you initiated a return for the part if it's not compatible with yours? We have no record of this issue; we only learned about it through this comment. We invite you to contact us so we can find a solution.
I entered my vehicle specifications into Car Mall’s website and was shown a picture of a part that was supposedly compatible with my vehicle. Based on the information they provided, I placed the order. The item arrived quickly, but the part they sent was completely wrong. After contacting customer service, they eventually admitted they did not actually have the correct part I needed — yet they sent me a different item anyway. What makes this even more frustrating is that they refused to provide a prepaid return label and expected me to pay the return shipping costs for their mistake. If a company sends the wrong item because of their own error and knowingly substitutes an incorrect part, the customer should not have to pay to return it. Very disappointing experience and poor customer service.
By Grammie P.
Response from Car Part Mall· May 18, 2026
We sincerely apologize for the inconvenience and regret that your experience did not meet your expectations. We would like to clarify that while we provide free shipping on orders, our standard store policy requires customers to cover return shipping fees. In this specific case, the sun visor itself was compatible with your vehicle; however, there was a difference in the plug shape (triangular vs. square connector), which was detailed in the listing photos of the item selected during checkout. Since we currently do not have another unit with your exact connector type to offer a direct exchange, the best course of action is to initiate a return. To ensure your satisfaction and resolve this misunderstanding, you will receive a full refund for your purchase. Our customer service team is fully available to guide you through this process quickly. We highly appreciate your feedback, as it helps us improve our customer support and listing accuracy.
Fast service
By Curtis K.
Good service. Received order quickly.
By Cyndie P.
I ordered a part and the wrong part was sent to me, things happen. I immediately contacted the seller through email and to my pleasant surprise the seller contacted me asap! They were very responsive and immediately refunded my money due to they no longer had the part I needed. I would buy from them if needed due to their customer service.
By david M.
The item I purchased arrived promptly, packaged well. The item itself is exactly what I needed. Priced well. Thank you
By Manuel G.
Response from Car Part Mall· Apr 10, 2026
Always at your service. We are ready whenever you need us.
I purchased a hard to find used part. It was packaged well, it shipped quickly, and it arrived as described. I was thrilled. It also came with instructions on how to get instant support if I had any issues. I will shop here again.
By Richard K.
Response from Car Part Mall· Apr 10, 2026
Many thanks for your comment, dear Richard; we are always at your service.
