Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,522 reviews
CarewellSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The best place to shop for home health products and caregiving supplies. Order online today with free 1-2 day shipping on orders over $49.
Carewell (carewell.com) has 1,522 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
1,522 approved reviews, newest moderated first
Carewell carries most of the products needed if doing care on an elderly person.
By customer
Response from Carewell· May 14, 2024
Thank you for the fantastic review! We're happy to hear you found a variety of products to assist with elderly care. We're always looking for ways to improve our selection and better serve our customers!
This company has outstanding products, fast delivery and wonderful communication. As a caregiver it's nice to work with a dependable organization!
By Mary Ellen C.
Response from Carewell· May 10, 2024
Thanks for your kind review! We're so glad that your shopping experience at Carewell has been great. As family caregivers ourselves, we know how time-consuming it is to care for a loved one. Please don't hesitate to call us any time at (800) 696-CARE if you ever have questions or need assistance. We're always happy to help!
Excellent customer service. Highly competitive pricing.
By N A.
Response from Carewell· May 10, 2024
Thanks for your kind review! We know how important these products are to our customers, so we work hard to make sure our prices are as competitive as possible. Any time you need help with a product or placing an order please don't hesitate to call us at (800) 696-CARE. We're always here to help!
The experience with ordering is good. But I am having trouble with the edges of my underwear are causing some issues with my skin getting sore because of the edges seem to be rubbing against my skin… like the material or the edges have become harder or sharper. Never had issues with this before.
By Gordon W.
Response from Carewell· May 14, 2024
We're glad to hear your ordering experience went smoothly! We apologize for the trouble you're having with this product causing skin soreness. Please reach out to our customer support team at 800-696-CARE (800-696-2273) and we'd be happy to provide assistance and help find something that works better for you!
I am sure Carewell is a fine company and the reviews all seem positive. As a Registered Nurse, I have cared for many people as well as caring for an aging parent. I felt compelled to write about the use of the term “adult diapers” in your commercials as well as your website. The products are packaged as “briefs”. The term diapers can be pretty disrespectful and hurtful to adults who need these products. I have heard so many aging people make the comment that “diapers are for babies”. I am sure Carewell would not ever want to intentionally show any disrespect to their lovely consumers- so I hope this message makes it to the person(s) who may take this under consideration. Thank you, Traci Teel
By Traci T.
Response from Carewell· May 14, 2024
Thank you for your thoughtful feedback as a Registered Nurse and caregiver. We appreciate your kind words about Carewell and understand your concern. We strive to maintain the dignity of both caregivers and those we serve. "Adult diaper" is a widely recognized term that helps people find the products they need quickly and avoids confusion during online searches. We are committed to providing a positive and supportive experience for our customers, and your message is a valuable reminder to ensure our language is considerate. We're always open to feedback! Thank you again for bringing this to our attention. It helps us better serve our customers.
Your easy return policy for starters. However, Safia your wonderful representative really made the experience excellent. Her due diligence in securing the account information was oh so helpful. Her sincere, caring approach in seeing that all of the concerns were met is very much appreciated. I do not know what you are paying this great agent of yours, but whatever it is, it is not enough. Should she so desire to be in a supervisory position, please give her a chance, because she knows what's what and has the business acumen to get things done. I hope you appreciate Safia your outstanding worker. Thank you kindly Safia. Tom Butler,(for customer Mary Butler).
By Mary B.
Response from Carewell· May 9, 2024
Thank you so much for your kind words, Tom! We're so glad to hear that Safia left such a great impression. As family caregivers ourselves, we know how important kind and courteous service is. Please don't hesitate to call us again at (800) 696-CARE with any questions and one of our friendly Care Team members would be happy to help! Thanks for being part of the Carewell family!
As a Registered Nurse and 24/7/365 caregiver I recommend with the highest of ratings Carewell for all home care incontinence needs for patients and loved ones. David and the team at Carewell provide excellent service and support. The website is user friendly and selection of products is the best anywhere on line. Fed ex delivery and Carewell shipping make supply ordering a breeze. Autoship service is excellent and always arrives on time. It is very easy to delay or move up ship dates as needed. Before using Carewell I purchased via Amazon and frequently dealt with out of stock or delayed delivery issues. I consider Carewell part of our care team. They make my job easier who can’t use that in the difficult world of caregivers. Thank you Carewell. Keep up the fantastic work you do it makes a difference.
By RC
Response from Carewell· May 9, 2024
Thank you so much for your kind review! We work hard to make our website as user-friendly as possible and we're so glad to hear that you're enjoying the convenience of our Autoship program. If you ever need help managing your Autoship, have product questions, or anything else, please don't hesitate to call us at (800) 696-CARE. Thanks for choosing us to be your trusted provider!
Prompt deliveries, excellent website with easy navigation, helpful caregiver tips, outstanding customer service and support overall.
By Margie in Central F.
Response from Carewell· May 9, 2024
Thank you for your kind review! We're so glad that you found our site to be user-friendly and our Care Team to be helpful. Please don't hesitate to call us at (800) 696-CARE if you ever have questions. Our team is available 24/7 and ready to help!
