Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
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120 reviews
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Our value is our knowledge. While our products are available across the web, hands on advice, knowledge and personal assistance are not. Our real success comes from helping people attain the lifestyle they aspire to. Focusing on people first assures us success in business, at home, and in our community.
CareProdx.com (careprodx.com) has 120 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
120 approved reviews, newest moderated first
Purchased a product online and mad an error with the zip code. The item was delivered to the wrong address and returned. No follow investigation even though they had my email and phone #.. It wasn't until I called questioning the delivery date. I believe the mistake should have been discovered before the product was shipped...
By Jude
Caring service. I had a problem with a product once I'd bought it, based on the information the manufacturers of a product had given me and CareProdx. They helped solve it and they were very fair to me. Just that they're a small company and special cases like that take time to work out. But I'd buy from them again.
By Chris M.
Professional customer service reps
By Ms. M.
Perfect for what we needed. Husband is in wheelchair. I use lift to put him in extra long shower slider chair/toilet chair. It was perfect in length to when I slid him over into the shower...he actually was in the shower. Worked Perfect. Previous ones purchased where not extra long....so he ended up in the opening of the shower which was not doable. It is very sturdy and of good quality. So happy we found this product. Thank You. It changed our world. PS....since the shower curtain will not go over the bars....we cut the curtain to fit right down over the bars and used Velcro. worked great. :)
By Connie
The shower chair is well made and will work well.
By Abigail
The chair arrived and was used right away. However the arm rest cushion is 9 inches long and the tube is 12 inches long. The person using the chair is 91 and has no padding so the bare part of the tube causes her pain and we had to stop using the chair. We have a fix to add an extended cushion. She will be using it again. She liked the seat and hard back of the chair and the adjustable height. So I think it looks like a good tool for her. The shipping was a little late going out but the communication on that was very good. Overall this was a good choice and Care Prodx easy to deal with.
By Doug
We ordered a bath chair commode for my bedridden mother on Wednesday 12-28. We were assured they would rush the request to the "warehouse" and it would be shipped via FedEx on thursday, maybe friday at the latest. We were told we could expect it in 5 business days, Thursday 1-5 at the latest. There is no warehouse owned by CareProducts, they order from wholesalers and did not know their wholesaler was closed over the holidays. It now looks like the chair will not be delivered until 1-17. In the meantime my bedridden mother must have bedbaths rather than a shower and use a bedpan. Our bad situation continues. When I called them, they were nice, they gave me a 5% discount, but it does not cover the discomfort and unhappiness. I just wish they had been honest.
By Elizabeth
Product was just as advertised.
By Emil
