Thanks CareProdx
I recently ordered a shower/commode chair. Product was great, delivered promptly, well packaged and easy to assemble.
By Jon
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
120 reviews
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CareProdx.com (careprodx.com) has 120 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
120 approved reviews, newest moderated first
I recently ordered a shower/commode chair. Product was great, delivered promptly, well packaged and easy to assemble.
By Jon
This is an expensive item granted, BUT it is exceptionally well designed. Someone or some team put dedicated time and careful thought and well laid plans into this package. Or maybe they're just genius class at what they do : ) Both? : ) : )
By RICHARD T.
product quality excellent customer service could have been more helpful. I would buy another product from them.
By Ronald
This is a good shower chair. The headrest does not work for my daughter and a phone call to get another part was not returned. 512/771-5800
By Carol
We ordered you product with the plum colored seat or backrest. We received gray. We were disappointed to receive the wrong color. Otherwise our experience was good.
By Patrick
Response from CareProdx.com· Jan 28, 2016
Patrick, we will send you the plum colored backrest. The seat was ordered in gray and does not come in plum. Apologies for the backrest mistake.
Quality product from sales to installed unit.
By Catherine
The customer service representative who contacted me was rude, abrupt, and not helpful. When I called back to request he send me a receipt for an additional charge he had made to my credit card he explained in a very condescending and rude manner as to how to check my junk folder for missed emails. Additionally, I think that your shipping costs to Alaska are outrageous. I have placed many orders over the last few months for walkers, wheelchairs, and other assorted items and NEVER have I paid over 150 dollars per item. If I had found a different option to purchase the product that I needed, I would have cancelled my order immediately. I do not plan on shopping with you in the future.
By Donna
Response from CareProdx.com· Feb 2, 2016
Donna. On the shipping, unfortunately those chairs ship assembled and the box is quite large. They ship freight, not standard UPS or FedEx. The actual freight bill to Alaska was $180. As owner of CareProdx, we take complaints of rudeness quite seriously. I have gone back and listened to the phone calls and honestly could not identify any rude behavior by our customer service rep. Please accept our apology for any confusion and miscommunication.
Great products and customer service. Do wish the orders would ship faster.
By Wayne