CareLinxReviews of carelinx.com

This is a very excellent company to work for. I love their professionalism in serving their employees. They are the best Health Care Company that I have ever worked for and I thank you for the opportunity to be part of this firm.

Good agency to work for. Always someone available to help out, and very supportive team. Make sure you get paid in timely manner.

Very grate organization and lovely management they respond peacefully to you.

For the service fee charged, CareLinx doesn't provide enough service. Their dedicated-to-your-account "care advisors" and "coordinators" work fixed hours, but I've found that they don't stick to those hours, forcing you to call an 800 number for help. That defeats the personal touch. During a medical emergency with a caregiver, calls and texts went unanswered for 24 hours which kept the in-trouble caregiver from their emergency contact(s). Timesheets automatically approve (whether you like or not) in 2 days--something submitted late Friday is approved AND PAID by Sunday, before you can review it on Monday. Rejecting a timesheet for errors is fruitless--the system approves it anyway with no feedback to you (the employer). Coordinators don't intercede when you reject a timesheet since the system doesn't give them that visibility--you're powerless to prevent timesheet errors (or fraud). It seems the scale is tipped in favor of the caregivers--not the employer or patient. CareLinx employees are friendly, but not overly effective at succeeding at solving your problem(s) and certainly not up to best-in-class professionals with years of experience. For example, I was promised a schedule of multiple caregivers and expected CareLinx to arrange the whole thing--nope, basically they pointed me to multiple caregivers willing to work my loose schedule, but left it to me to do 100% of the hourly/scheduling logistics. I had assumed this was part of the basic service once I down-selected (interviewed and accepted) the caregivers. Not so. No summaries of timesheets, per-caregiver hours, or insurance submittals is provided--things that are simple given the database-driven system. You can only manually download each individual invoice--very cumbersome--and create your own spreadsheets. The CareLinx website and iOS app are buggy: messages re-appear or don't clear. "Back" doesn't work (neither browser nor iOS), forcing you back to Home. Many times I had video interviews via iOS and via Windows browser lock-up and not recover (on two different internet connections so wasn't a wi-fi problem). Overall, CareLinx is several notches better than Craigslist for finding caregivers, but could use an "extreme make-over" to CareLinx 2.0 before I would recommend their services. Lots here to like, but the company could be way, way better at their fundamental value proposition.

Carelinx so far has been a great company to work with I have no complaints 5Star

Great app to connect Caregivers and Clients. Fantastic it is on the books.

One of the best companies I have worked with. Honest and efficient in everything they handle

In the beginning, the app was a little difficult at times to navigate but with a little stumbling it all got done. I think that it provides a much-needed service for the care takers of our vets.