Great customer service
Great customer service
By Michael R.
Response from Care.com· Oct 31, 2025
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
6,298 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
Showing 1,700 reviews with 5 stars · Clear filters
Great customer service
By Michael R.
Response from Care.com· Oct 31, 2025
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
The people who I contacted if they couldn't assist were professional and full of empathy. The caregiver I did hire for the care of my mom was a PURE GEM!! Ms. Faith became family..
By Yolanda C.
Response from Care.com· Oct 30, 2025
This is absolutely wonderful to see! We are thrilled you have found such success using the site!
I felt like it was easy to find people who could help me with my elderly mother. You could describe what you needed and people would respond if they wanted to help. Also, I was able to look at people's profiles and find someone that worked out really well for us.
By Annette A.
Response from Care.com· Oct 30, 2025
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
Used Care.com 2x for my dogs.Both times had a positive experience with the 2 women who stayed at my home while away. Would use Care.com again, but find it to be very expensive for local help in my area
By Helen O.
Response from Care.com· Oct 30, 2025
Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
The only negative would be the fee to talk to someone, but the quality caregivers I have hired from this site has been very good, and reliable, honestly I was surprised.
By Elizabeth L.
Response from Care.com· Oct 30, 2025
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team. Thank you, Care.com Member Care Team
Immediately met many capable caregivers to interview
By Gordon C.
Response from Care.com· Oct 30, 2025
We love hearing this! Thanks so much for sharing! Thank you, Care.com Member Care Team
We had a large pool of qualified candidates to choose from and found an outstanding care giver.
By SUSAN M.
Response from Care.com· Oct 30, 2025
Thanks so much for the great review! I'm happy to hear you are finding success with the site! Thank you, Care.com Member Care Team
Bottom line is Care has referred many more qualfied to very qualified caregivers at prices lower than I experienced from local offerings whose fees raise the take home for the caregiver. I ask myself if it makes sense to pay handsome fees to a service that produces few potential candidates that don’t seem to have been vetted. My answer is Care.com does provide a service and the caregiver and client benefit.
By Jim R.
Response from Care.com· Oct 30, 2025
Thanks so much for the great review! I'm happy to hear you are finding success with the site! Thank you, Care.com Member Care Team