Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
6,298 reviews
Care.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
Showing 1,700 reviews with 5 stars · Clear filters
Overall care is a great place to connect with providers for family and loved ones
By Cheryl S.
Response from Care.com· Apr 9, 2026
We're so happy to hear that you have been having a good experience! Thank you so much for letting us know!
I’m super thankful for care.com as it has helped us find a nanny three different times for different seasons of life. I love all that it offers, the amount of candidates available and the fact that I know many friends who have profiles on there as well. There are normal people on care.com! While there are some functional differences between the app and web browser experience, it’s nothing that I couldn’t work around. I also use homepay and really appreciate how well that is handled.
By Deanna Z.
Response from Care.com· Apr 9, 2026
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team. Thank you, Care.com Member Care Team
The number of people who are available to work with good service and experience.
By James K.
Response from Care.com· Apr 8, 2026
We are really happy to see that you are enjoying your experience with the service and that you are finding great results. Thank you for taking the time to post this review!
I only needed someone to sit with my small dog, CeCe, on Easter afternoon. I got several responses and chose Rayna. She was delightful. CeCe took to her right away. I was relieved and happy.
By Margaret J S.
Response from Care.com· Apr 8, 2026
We are so happy that you found a great caregiver! Thank you for sharing!
I have been using care for several years and always had a successful experience when it comes to finding a job!
By ANA C S S.
Response from Care.com· Apr 9, 2026
This is wonderful to see! Thank you for letting us know you have been happy with our service!
I have been a member of care.com for over 12 years. Being a member has been life-changing for me. My most recent family that I work for is very near and dear to my heart. If it wasn’t for care.com I would’ve never met this wonderful family. I was also able to meet other amazing families and help other people while doing what I love the most. It has been my way of life for over a decade and my favorite source when it comes to finding a family to care for. I recommend them highly and I cannot tell you how grateful I am for care.com and for their services to both the families as well as for me as a caregiver.
By Cynthia G.
Response from Care.com· Apr 8, 2026
We absolutely love seeing this! Thanks so much for sharing how happy you are with the service!
I’ve had a very positive experience using Care.com. The platform made it easy for me to connect with families and find childcare opportunities that match my experience and availability. As someone with a pediatric medical background and years of infant care experience, Care.com helped me communicate clearly with families and build trust quickly. Thank you Care.com for supporting caregivers and families. I would recommend this platform to others looking for childcare support or nanny opportunities.
By Oyuntsetseg G.
Response from Care.com· Apr 8, 2026
We are thrilled to hear that you have been having such a successful experience! We appreciate you letting us know!
My mother was recovering from a hip diplacement, and Care.com helped us find a temporary helper quickly! It was simple to connect, and the chat was very professionally confidential. I did get email receipts of the exchanges, but all the identifying numbers were redacted - a very thoughtful practice!
By Sam
Response from Care.com· Apr 7, 2026
We're so glad you have been having a good experience! Thank you for letting us know!
