Care.comReviews of care.com

I didn’t sign up for monthly services. I signed up for one month only. Care.com keeps taking money out of my bank account. I cancelled but I get no email saying I cancelled. I signed up for one month services for a visiting relative for childcare. It says I signed up for continuous services for elderly. They are a scam. Will report to authorities. Can’t get anyone on the phone or email.

Care.com no tiene un teléfono para sus usuarios. Si tienes un reclamo nadie te ayuda. Me ha pasado que aparece una oportunidad de trabajo y cuando respondo automáticamente ya esta no contratando! Cómo es posible ver un trabajo hace 1 hora lo publican y en cuanto respondo ya no están contratando y esto mal está pasando hace varios años. Soy cliente desde 2020 y pago premium . Quien me aclara lo que está pasando? No tienen teléfono de servicio al cliente

The absolute worst platform. Zero customer service. Does anyone even work there??? They requested I pay to view profiles, then never verified me (with no reason), then never answered my phonecalls or emails. Do NOT sign up!

So this is why you got rid of the desktop ability to use you? So you could give all your money to elementary kids to color in your app with new colors? We can't use the desktop. We can't see our reviews. We can't update our availability. We can't change our profiles. We can't find out about a job before we accept it (and the details are severely lacking about the pets to know if it's appropriate to accept or not. Why would I use you when there is Rover??). Messaging stinks. We can't review families. We can't run background checks on them. You care very little about us providing all the care - but you have thousands and thousands to change your colors and fonts yet again. THE PEOPLE DON"T CARE. We just want the damn website... sorry, APP to freakin work!

I signed up and began a premium membership as a caregiver/tutor. The whole process was a nightmare. They won’t allow you to do anything on their site it has to be all done on the app which is incredibly dysfunctional! I could never get into my account once signed up without resubmitting my bio EVERY SINGLE TIME. It cost 7$ a month and I didn’t even get to use it. The job posting didn’t have any helpful information like age you would be working with or what the families are looking for. If you are looking for an easy care app THIS IS NOT IT. Save yourself the trouble and find something else. Also HORRIBLE NON-RESPONSIVE customer service while facing all these issues….

I posted a job for post-opp transportation and immediately had a reply. The syntax felt off, and once they agreed to do the job I never heard back. It was clearly a fake bot account. Fortunately I was able to make other arrangements, but I can't imagine doing this to people who are just trying to find care! I reported the account and wrote a review, but I had to change the wording twice because the site flagged the words "fake" and "scam" as profanity.

UNBELIEVABLE.....Unfortunately, I’m unable to issue a refund of charges you’ve already incurred.? Care.com charges are non-refundable, as stated in our Terms and Conditions. I no sooner wrote an ad ,,,,,,,,that for some reason, did not meet their guidelines. for post surgery care .....I receive a charge for $34,42. Your membership is now active. ........The next notice I get your account has been suspended. ;.......... I didn't even get to use it........ And they're going to charge me the $34.42. and say they can't refund my money when I haven't used it.??? Unbelievable

I thought I was signing up for a 13.99 monthly charge and they billed me for a whole year. I immediately called them but they would not refund my $181.31