Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
6,298 reviews
Care.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
Showing 1,700 reviews with 5 stars · Clear filters
Fantastic response time and quality service! Timely, thoughtful communication.
By Elizabeth
Response from Care.com· Jun 3, 2026
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
I have used Care.com 3 times. 4 years ago I hired a caregiver for my father. The woman I hired was with us for 4 years and was amazing. She recently had to stop working for us due to health issues. I returned to Care to look for another caregiver and I hired someone last week. I also found an outstanding house cleaning service on Care. The website ia easy to navigate, fees are reasonable and I have had nothing but positive experiences.
By Karen Z.
Response from Care.com· Jun 3, 2026
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
Care.com is an active and legitimate platform, but you must be highly cautious when contacting people, as scammers and unsafe individuals can use the site just like any other job board.
By Graciela S.
Response from Care.com· Jun 2, 2026
Thank you for your feedback! We have a dedicated Safety Center, at www.care.com/safety, that provides a lot of useful information and tips for using our service safely as well. If we can offer any assistance, please don't hesitate to reach out to us at [email protected]. Please include Reference Number REV-027026 when you contact us. Thank you!
It was our first time using this app and it was reassuring to know the caregivers are background checked. It also verifies the parents identity which I think adds another level of protection for the caregiver. We found a great caregiver that our children felt comfortable with. Overall, I would recommend.
By O- R.
Response from Care.com· Jun 2, 2026
We're so happy to see this! Thank you for letting us know you have had a good experience with our service!
We hired a responsible and conscientious young lady to clean our house. I am satisfied that she has and will do what I ask of her. I’m very happy with my choice.
By William G.
Response from Care.com· Jun 2, 2026
Thanks so much for the great review! I'm happy to hear you are enjoying your experience with the app!
Providing several good candidates for house cleaning. Actually got a good candidate right out of gate. Have signed her up after a personal interview.
By Larry
Response from Care.com· Jun 2, 2026
So happy to hear you are finding success with the app! We really appreciate you sharing your experience!
I've kept an active profile on Care.com for over 15 years. I've met several people that ultimately became clients and friends. I'd recommend car.con to anyone that is looking for care gigs.
By Holly
Response from Care.com· Jun 1, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
This app is excellent—there are many job openings, and they are always great.
By Bebel Silva Bispo da S.
Response from Care.com· May 30, 2026
Thank you for this wonderful review! We love to see this!
